Summary
Overview
Work History
Education
Skills
Timeline
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Keshia Gunnell

Keshia Gunnell

Idaho Falls,ID

Summary

Seeking position where I can utilize my well developed skills. Learning and growth is a passion of mine. I am a self-motivated employee who can work in a fast-paced environment, while maintaining efficient workflow.

Overview

6
6
years of professional experience

Work History

Referral Coordinator Supervisor

Mountain View Hospital
07.2023 - Current
  • Contact for Mountain View Network Contracting.
  • Collaborate with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Accomplish multiple tasks within established timeframes.
  • Enhance patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-train existing employees to maximize team agility and performance.
  • Facilitate team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

Referral Coordinator

Mountain View Hosptial
03.2022 - 07.2023
  • Consults with Population Health analysts on member utilization, cost data concerning specialist referrals.
  • Verify necessary information and medical records
  • Ensure patient’s medical record and any diagnostic tests are received and/or sent to specialist’s office prior to appointment.
  • Communicate with providers, medical assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received.
  • Demonstrate strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Collaborate with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.

Admissions Clerk

Bingham Memorial Hospital
11.2020 - 02.2022
  • Responsible for pre-registering patients for scheduled admissions and outpatient procedures.
  • Communicate appropriately and clearly to the supervisor, nurse managers, co-workers and physicians.
  • Receive patient payments on admission.
  • Keep organized and function well in stressful situations.
  • Treat patients and their family members with respect and dignity; ensure confidentiality of patient records.
  • Maintain a good working relationship within the department and other departments.
  • Answer incoming calls to the facility in a professional, timely manner.

Secretary

Miles Heating & Air Conditioning
08.2018 - 11.2020
  • Administrative support, including billing and data management.
  • Assist in budget monitoring.
  • Order office supplies, equipment, parts and/or material.

Education

Blackfoot High School
Blackfoot, ID
05.2008

Skills

  • Supervising
  • EMR Systems
  • Microsoft Office
  • QuickBooks Online
  • Analytical
  • Communication
  • Customer Service
  • Critical Thinking

Timeline

Referral Coordinator Supervisor

Mountain View Hospital
07.2023 - Current

Referral Coordinator

Mountain View Hosptial
03.2022 - 07.2023

Admissions Clerk

Bingham Memorial Hospital
11.2020 - 02.2022

Secretary

Miles Heating & Air Conditioning
08.2018 - 11.2020

Blackfoot High School

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Keshia Gunnell