Keshia Harriatt

• Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
• Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
• Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
• Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
• Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
• Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
• Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
• Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
• Provided forms to fill out or update and added latest information computer system.
• Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
• Greeted, registered, and checked in patients.
• Determined amounts due and accepted payments.
• Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
• Reviewed and updated customer information in database for accuracy.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Responded to inquiries from callers seeking information.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Completed daily logs for management review.
• Proofread and edited documents for accuracy and grammar.

• Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
• Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
• Gathered information about useful resources and helped coordinate referrals.
• Testified in court regarding client behavior, treatment goals and progress.
• Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
• Participated in multidisciplinary meetings focused on providing comprehensive assistance.
• Strengthened relationships with community partners, enabling better access to resources and support services for clients.
• Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
• Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
• Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
• Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
• Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
• Enhanced client engagement in recovery programs by providing compassionate support and guidance.
• Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
• Signposted additional support services, including housing, employment and childcare assistance.
• Documented case management activity for accurate, reliable records.
• Maintained client confidentiality and adhered to HIPAA guidelines.
• Arranged community initiatives to build supportive networks for improved rehabilitation.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Developed individual treatment goals based on history and diagnosis.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

• Maintained client confidentiality and adhered to HIPAA guidelines.
• Supported clients with compassionate, empathetic face-to-face counseling.
• Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
• Improved relapse prevention rates with targeted recovery program mentoring.
• Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
• Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
• Documented case management activity for accurate, reliable records.
• Tracked client participation in treatment services to identify attendance issues.
• Arranged community initiatives to build supportive networks for improved rehabilitation.
• Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
• Established resource library for patients and families, providing valuable information on coping strategies and support networks.
• Developed strong relationships with patients, building trust and facilitating more effective recovery paths.
• Conducted outreach programs to educate community on prevention and early intervention strategies.
• Facilitated workshops on substance abuse education, enhancing community awareness and support.
• Enhanced patient's path to recovery by developing personalized treatment plans.
• Tailored recovery strategies to individual patient needs, leading to higher satisfaction and success rates.
• Trained new staff on best practices in recovery support, elevating overall competency of recovery specialist team.
• Increased patient engagement in recovery programs by introducing motivational interviewing techniques.
• Led support groups, fostering community of encouragement and shared experiences among patients.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Facilitated group and individual therapy in outpatient setting.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

• Maintained client confidentiality and adhered to HIPAA guidelines.
• Improved client satisfaction through timely communication and resolution of account discrepancies.
• Supported clients with compassionate, empathetic face-to-face counseling.
• Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
• Improved relapse prevention rates with targeted recovery program mentoring.
• Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
• Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
• Documented case management activity for accurate, reliable records.
• Tracked client participation in treatment services to identify attendance issues.
• Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
• Assisted in the development of new policies and procedures to streamline the recovery process and minimize losses.
• Improved recovery success rates with implementation of innovative recovery techniques.
• Developed strong relationships with patients, building trust and facilitating more effective recovery paths.
• Conducted outreach programs to educate community on prevention and early intervention strategies.
• Facilitated workshops on substance abuse education, enhancing community awareness and support.
• Implemented follow-up system to monitor patient post-treatment progress, preventing relapse with timely interventions.
• Trained new staff on best practices in recovery support, elevating overall competency of recovery specialist team.
• Increased patient engagement in recovery programs by introducing motivational interviewing techniques.
• Led support groups, fostering community of encouragement and shared experiences among patients.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Inform job applications of details such as duties, and responsibilities, compensation, benefits, scheduling, and promoting opportunities

Assisting clients with their daily needs

Monitor clients taking their medication

Transporting clients to their appointments