Keshia Hawkins
Dallas,TX
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
TRAVELING RETAIL MANAGER
Morrison Healthcare
03.2022 - Current
- Maintained software systems
- Provided excellent customer service and support to resolve issues and inquiries
- Led and delivered projects on time
- Provided passionate and skilled talent about my compass and new concepts
- Trained new programs and instructional materials to further educate personnel.
- Helped developed effective training manuals, modules and teaching aids.
- Prepared educational materials such as module summaries, videos and informational packets.
- Implemented successful onboarding program.
OPERATIONAL RETAIL MANAGER
Aramark
01.2017 - 03.2022
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Formulate pricing policies for merchandise, according to profitability requirements
- Controlled inventory and expenses to help meet profitability goals
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
CATERING MANAGER
Sodexo
01.2017 - 01.2019
- Recommended new menu items to offer various foods meeting requests and diner preferences
- Managed food and supplies inventory to keep adequate levels for expected demands
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Exceeded sales target and quotas constantly
Education
SECONDARY SCHOOL -
Fort Zumwalt South High School
St. Peters, MO01.2008
Skills
- Micros Specialist
- Exceptional Communication
- Merchandise pricing
- Store growth planning
- Strategic selling
- Budget planning
- Inventory control
- Budgeting and cost control
- Leadership development
- Building brand awareness
- Client account management
Timeline
TRAVELING RETAIL MANAGER
Morrison Healthcare
03.2022 - Current
OPERATIONAL RETAIL MANAGER
Aramark
01.2017 - 03.2022
CATERING MANAGER
Sodexo
01.2017 - 01.2019
SECONDARY SCHOOL -
Fort Zumwalt South High School
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