Keshia Hurd
Memphis
Summary
I am currently in search of an opportunity that offers a greater challenge, the ability to apply my creative problem-solving skills, and the opportunity to help the company advance efficiently and productively.
Goal-oriented Planner with solid background in project management, strategic planning, and budget forecasting. Demonstrated strengths include problem-solving, analytical thinking, and collaboration. Significant impact made in previous roles by improving operational efficiency through innovative planning strategies and solutions. Skilled in utilizing technology to streamline processes, optimize resource allocation, and achieve organizational objectives.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Inbound Planner
NIKE
Memphis
12.2022 - 01.2026
- Provides input into management reporting in support of data-driven decisions
- Complete necessary inventory transactions in SAP
- Manage internal and external transportation planning
- Manage inbound volume up to 18 trucks per shift
- Plan and help to inbound team to balance and control flow of freight throughout the building
- Receive and verify shipments
- Prioritize inbound loads to ensure service levels to the store
Human Resources Partner Intern
Amazon
Byhalia
06.2024 - 08.2024
- Consulting with management and provide daily HR guidance
- Analyzing trends and metrics with the HR department
- Data entry of sensitive information.
- Resolving complex employee relations issues and address grievance
- Evaluate training programs.
- Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
Customer Service
F H Cann & Associates Inc.
Memphis
08.2023 - 06.2024
- Receiving in-bound calls and providing answers to questions with pre-scripted responses.
- Occasional out-bound calls.
- Data entry of sensitive information.
- Providing compassionate and tactful service to the community.
- Operate multiple applications, databases, and computer programs.
- Offer superior customer service.
- Active learning and listening.
- Attention to detail.
- Extraordinary communication abilities.
- Punctuality.
Yard Coordinator
NIKE
Memphis
11.2019 - 12.2022
- Responsible for verifying and managing the accuracy of where trailers are staged within the yard.
- Confirming the full/empty status of trailers is accurately reflected within the yard management and warehouse management systems.
- Responsible for safe operations within the yard (driving/movement of trailers, physical condition of trailers, physical condition of the yard).
- Verifying and managing accuracy of the staging of trailers at dock locations.
- Generating yard reports to reflect inbound/outbound capacity in the yard and available locations/trailers.
- Collaborating with external partners to manage the yard. Escalating issues/exceptions to be resolved.
- Running and emailing administrative reports.
- Direct yard drivers to their correct duties
Warehouse Lead
Medline Industries
Memphis
06.2019 - 12.2019
- Assists Area Manager with setting up daily/weekly assignments for repack associates
- Responsible for all replenishment moves and employees
- Provide leadership support with employee and work-related issues
- Monitor KPIs and make operational adjustments to reach short term goals
- Makes recommendations to improve operational flows
- Assist the warehouse supervisor to train, coach, mentor and motivate the warehouse team
- Wave planning
Customer Service/DEOFA
FedEx Supply Chain Medtronic
Memphis
12.2017 - 04.2018
- Responding proactively to missing items (MOA), wrong on arrival (WOA) or dead-on arrival (DOA) claims
- Pro-active communication to customers (both internal as external) in a clear and customer centric way
- Supporting Supply Chain processes from a logistic point of view (e.g., Sales on shipment, Direct deliveries).
- Support and engage on finding solutions and better ways to support operational excellence
Inventory Control Lead
FedEx Supply Chain Medtronic
Memphis
06.2017 - 04.2018
- Coordinated cycle counts on pharmaceutical products before being shipped domestically and internationally.
- Plant-wide trainer
- Quality check on hot items
- Help Quality create (SOP) standard operating procedures for damaging product
- Help set a quarantine cage for certain products to be stored separately.
- White glove shipping on medical supplies.
Education
Bachelor’s degree - Business Management with a concentration of HR
University of Memphis
Memphis, TN 08.2022 - 01.2026
High School Diploma -
Oakhaven High School
Memphis, TN 08.1997 - 05.2002
Skills
- Supply Chain Training
- Reach Truck and Order Picker Licensed
- FedEx Supply Chain Six Sigma
- CPR/First Aid
- Mechanically Inclined
- Data analysis
- Employee training
- Conflict resolution
- Customer relationship management
- Inventory management
- Communication skills
- Transportation planning
Additional Information - Key Strengths
- Consistently creating action steps toward goals and objectives
- Master at working independently and handling complex assignments with proficiency
Timeline
Human Resources Partner Intern
Amazon
06.2024 - 08.2024
Customer Service
F H Cann & Associates Inc.
08.2023 - 06.2024
Inbound Planner
NIKE
12.2022 - 01.2026
Bachelor’s degree - Business Management with a concentration of HR
University of Memphis
08.2022 - 01.2026
Yard Coordinator
NIKE
11.2019 - 12.2022
Warehouse Lead
Medline Industries
06.2019 - 12.2019
Customer Service/DEOFA
FedEx Supply Chain Medtronic
12.2017 - 04.2018
Inventory Control Lead
FedEx Supply Chain Medtronic
06.2017 - 04.2018
High School Diploma -
Oakhaven High School
08.1997 - 05.2002