Keshia Jones
Tempe,AZ
Summary
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs. Highly motivated team player with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Endocrinologist Associates
12.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Behavioral Support Technician
I Can Help Home Health Care Services
05.2023 - 10.2023
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Facilitated on-site activities, support groups, and outings for clients.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Taught clients how to complete basic household chores and prepare food.
Medical Assistant
Mom Doc
02.2019 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Behavioral Health Technician
Beautiful Beginnings
04.2017 - 08.2021
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily [Type] reports to management.
- Taught clients how to complete basic household chores and prepare food.
Front Desk Receptionist
Banner Health Bariatric Center
01.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Advance Training Associates
El Cajon, CA08.2013
High School Diploma -
Mount Miguel High School
Spring Valley, CA08.2011
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- CPR
- Medical Records Management
- First Aid
- Immunization Administration
Timeline
Behavioral Support Technician
I Can Help Home Health Care Services
05.2023 - 10.2023
Medical Assistant
Endocrinologist Associates
12.2021 - Current
Medical Assistant
Mom Doc
02.2019 - 12.2021
Front Desk Receptionist
Banner Health Bariatric Center
01.2018 - 03.2020
Behavioral Health Technician
Beautiful Beginnings
04.2017 - 08.2021
Advance Training Associates
High School Diploma -
Mount Miguel High School
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