Summary
Overview
Work History
Education
Skills
Timeline
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Keshia McClellan

Petoskey

Summary

Dynamic and highly reliable professional with extensive experience in customer service at The Whi-Ski Inn. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in payment processing and cash register operations, consistently achieving high sales through upselling and fostering loyal clientele.

Overview

10
10
years of professional experience

Work History

Bartender

The Whi-Ski Inn
08.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Retail Associate

Boyne Country Sports
12.2021 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Assistant Manager

Gordmans
07.2019 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Room Attendant

Odawa Casino
02.2015 - 07.2019
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Diploma - General Studies

Charlevoix High School
Charlevoix, MI
06.2007

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Payment processing
  • Cash register operation

Timeline

Bartender

The Whi-Ski Inn
08.2023 - Current

Retail Associate

Boyne Country Sports
12.2021 - Current

Assistant Manager

Gordmans
07.2019 - 09.2020

Room Attendant

Odawa Casino
02.2015 - 07.2019

Diploma - General Studies

Charlevoix High School

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Keshia McClellan