Keshia Mckinney
Somerset,KY
Summary
Customer- focused professional with experience in customer service, caregiving, childcare, and restaurant environments. Proven ability to communicate clearly, manage phone calls, schedule appointments, and provide a welcoming experience for clients. Highly organized, dependable, and skilled at handling multiple tasks in fast-paced settings. Seeking a customer service position at a car dealership where strong interpersonal skills, attention to detail, and professionalism can support sales and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Caregiver- Dementia Patient
Self Employed
08.2025 - Current
- Provided compassionate personal care, assisting with daily living activities to enhance client comfort and dignity.
- Administered prescribed medications while ensuring adherence to safety protocols and care guidelines.
- Coordinated transportation for clients to medical appointments, enhancing access to healthcare services.
- Implemented engaging activities to promote social interaction and cognitive stimulation among clients, improving overall well-being.
- Fostered strong relationships with clients and families, ensuring open communication regarding care progress and concerns.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
In Home Day Care Facility
Baby Cakes
06.2025 - 08.2025
- Demonstrated self-motivation and accountability in preparing children for preschool education.
- Worked effectively in fast-paced environments.
- Managed independent care for six children aged 2-4 years, ensuring a safe and nurturing environment.
- Demonstrated capacity to rapidly acquire knowledge and adjust to evolving circumstances within a daycare environment.
- Oversaw meal preparation processes to ensure nutritional needs were met. Managed diaper changing routines to maintain hygiene standards. Coordinated daily care activities to support child development.
Customer Care Representative
Senture
06.2021 - 02.2025
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and retention.
- Developed training materials for new representatives, improving onboarding efficiency and knowledge transfer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Managed daily phone calls, chat inquiries, and web form submissions to ensure effective communication.
Restaurant Team Member
Serendipity @ The Orange Door
10.2015 - 05.2019
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale system to process transactions accurately.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Maintained cleanliness and organization of dining area and kitchen.
- Coordinated catering services for various events, including baby showers, weddings, and birthday parties.
- Monitored inventory levels and reported shortages to management promptly.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Prepared food orders, cooking on grill and operating fry station.
Education
High School Diploma -
Pulaski County High School
Somerset, KYSkills
- Respectful and compassionate
- Time management
- Elderly care
- Dependable and responsible
- Patient care
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Meal preparation
Timeline
Caregiver- Dementia Patient
Self Employed
08.2025 - Current
In Home Day Care Facility
Baby Cakes
06.2025 - 08.2025
Customer Care Representative
Senture
06.2021 - 02.2025
Restaurant Team Member
Serendipity @ The Orange Door
10.2015 - 05.2019
High School Diploma -
Pulaski County High School