Summary
Overview
Work History
Education
Skills
Timeline
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Keshia Patterson

Huntsville,AL

Summary

Creative Financial Aid Officer committed to helping students connect with valuable financial aid programs. Dedicated to obtaining maximum contributions for each student from institutional, governmental and private financial aid programs. Proponent of connecting with community organizations to discover deserving students in need of financial assistance.

Overview

14
14
years of professional experience

Work History

Financial Aid Counselor

Oakwood University
07.2021 - Current
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Processed federal financial aid verifications per [Area of certification] guidelines.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Represented financial aid office at group meetings with high school students and parents.
  • Processed unique financial aid profiles for undergrad and post-grad applications.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Performed needs analysis of applications, accounting for financial and [Type] background information.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Counseled students and parents about financial aid options and program details.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted customers with completing loan applications and other paperwork.
  • Helped college students obtain financial aid through loan programs.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Office Representative

Huntsville Hospital System
01.2011 - 06.2021
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.

Office Manager

Farmers Insurance Agency
01.2010 - 01.2011
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

No Degree - Psychology

Oakwood University
Huntsville, AL
05.2024

Skills

  • Calculate Payments
  • Program Options
  • Active Listening and Learning
  • Analyze Financial Histories
  • File Monitoring
  • Financial Aid Counseling
  • Applicant Counseling
  • Manage Complaints
  • Eligibility Verification
  • Eligibility Guidelines
  • Federal Student Aid Regulations
  • Clerical Skills
  • Repayment Procedures
  • Oral and Written Comprehension
  • Microsoft Office
  • Remote Video Conferencing
  • Financial Approvals
  • Customer Interaction
  • Federal Aid Programs
  • Problem Resolution

Timeline

Financial Aid Counselor

Oakwood University
07.2021 - Current

Office Representative

Huntsville Hospital System
01.2011 - 06.2021

Office Manager

Farmers Insurance Agency
01.2010 - 01.2011

No Degree - Psychology

Oakwood University

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Keshia Patterson