Summary
Overview
Work History
Education
Skills
Timeline
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Keshia Rodgers

Birmingham,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

TTEC
10.2023 - Current
  • Managed approximately 50 incoming calls and emails per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Followed established procedures to enter and process data correctly.

Team Member

Target
03.2022 - 10.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by 10% with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Team Leader

Walmart
09.2014 - 03.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased profit by 5% by implementing strategies to reduce product waste.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Education

High School Diploma -

Wenonah High School
Birmingham, AL

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Active Listening
  • Customer Relations
  • Computer Proficiency

Timeline

Customer Service Representative

TTEC
10.2023 - Current

Team Member

Target
03.2022 - 10.2023

Team Leader

Walmart
09.2014 - 03.2022

High School Diploma -

Wenonah High School

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Keshia Rodgers