Keshia Rousseau

• Assist students with autism with daily living activities, promoting independence and wellbeing and education,
• Improved childcare by providing compassionate and attentive care.
• Maintained a clean and safe environment for students , reducing the risk of infections and accidents.
• Education and childcare
• Autistic support

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Operate pit machine

• Restock PPE, clean test rooms, clean hallways, keep laboratory sanitized and clean
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

• Customer service
• Administrative work, working with insurance companies, swabbing patients
• Seasonal
• Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
• Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
• Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.

• Customer service
• Administrative work
• Billing, vitals, patient care, administrative work, Customer service, problem solving.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
• Interacted with customers by phone, email or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.

• Register, recovery, fitting rooms
• Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
• Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
• Followed company safety regulations to maintain safe work environment.
• Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
• Processed credit card and debit payments via Type systems, providing accurate charges and credits.
• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
• Delivered consistently accurate orders, special requests and menu alterations.
• Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Helped customers complete purchases, locate items and join reward programs.