Keshia Rushing
Franklin,KY
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
A New Start Primary Care
Central City, KY
02.2017 - Current
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Provided emotional support and counseling to patients during difficult times.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Processed patient intake information and updated medical records prior to treatment.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Demonstrated flexibility during changes to patient care practice.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Education
High School Diploma -
Bethel Christian School
Lenoir, NC05-1993
Skills
- Filing and Recordkeeping
- Insurance Verification
- Patient Care Coordination
- Program Oversight
Affiliations
- Weight Training
- Travel
- Wine Tasting
- Cooking
- Trying New Experiences
References
References available upon request.
Timeline
Patient Care Coordinator
A New Start Primary Care
02.2017 - Current
High School Diploma -
Bethel Christian School
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