Keshia Shoats
Scotch Plains,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking the opportunity for growth and achievement.
Overview
5
5
years of professional experience
Work History
Grill Cook
McDonald's Restaurant
05.2022 - Current
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Cleaned and maintained kitchen equipment regularly.
- Prepared food items such as meats, poultry and fish.
- Prepped vegetables by slicing, cutting and shredding as needed.
- Also operated the fryer.
- Oversaw care and maintenance of kitchen equipment.
- Also operated the drive through and handled customer service issues.
Manager
Chik-Fil-A
07.2020 - 08.2022
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored store activity and ensured it's properly provisioned and staffed.
- Established and achieved business and profit objectives.
- Maintained a clean and tidy establishment ensuring that signage and displays are attractive.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Also resolved conflicts and/or complaints between employees and customers.
- Accomplished multiple tasks within established timeframes.
Manager
Popeye's Restaurants
01.2018 - 06.2022
- Accomplished multiple tasks within established timeframes delegating and supervising business operations.
- Hiring, training and coached employees to provide efficient service to customers.
- Assessed employee performance and provided feedback and training opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Also developed more effective and efficient processes and strategies to achieve business and profit objectives.
Education
No Degree - General Studies
Plainfield High School
Plainfield, NJ06.1988
Skills
- Multitasking and Organization
- Inventory Monitoring
- Ingredients Measuring
- Recipe Creation
- Teamwork and Collaboration
- Surface Work
- Order Delivery Practices
- Ingredient Management
- Grilling and Frying
- Cost Efficiency
- Team Oriented
- Customer Preferences
- High-Volume Environments
- Reading Comprehension
- Proper Storage Procedures
- Operate Fryer
- Kitchen Task Management
- Performance Improvement
- Food Services
- Hot and Cold Food Preparation
- Profit Margins
- Guest Satisfaction
- Delegating Tasks and Duties
- Rotation Procedures
- Food Safety Oversight
- Machinery Upkeep
Timeline
Grill Cook
McDonald's Restaurant
05.2022 - Current
Manager
Chik-Fil-A
07.2020 - 08.2022
Manager
Popeye's Restaurants
01.2018 - 06.2022
No Degree - General Studies
Plainfield High School
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