Keshia Simien
Houston,Tx
Summary
Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Service Worker
Texas Children Hospital
01.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Assistant
Wingstop
08.2018 - Current
- Assisted with new hire orientation and employee training
- Researched and compiled information to assist staff with special projects
- Evaluated work procedures, schedules, and workflow to recommend policy and procedural updates
- Resolved grievances, maintaining harmony among workers and supporting collaboration
- Answered telephones to route caller to appropriate individual or address general questions
- Took and transcribed dictations to prepare letters, summaries, or reports
- Assembled materials and prepared agendas for meeting facilitation
- Developed flyers and presentations for product and service promotion
- Performed wide range of clerical and technical duties to facilitate business operations
- Maintained and updated calendar of meetings and events to track and organize activities
- Reviewed and sorted mail or e-mails to distribute or initiate responses to inquiries
- Liaised interdepartmentally to inform staff of upcoming commitments, meetings, and events
- Monitored and tracked budgets, maintaining financial records and generating reports
- Ordered equipment and supplies, maintaining acceptable inventory for operations
- Placed service calls to maintain copy machines, printers, and other office equipment
- Offered backup support, relieving staff for lunches and breaks or stepping in during vacation and sick days
- Recorded customer transactions and filed receipts
- Instructed new employees regarding company policies and job duties
- Verified order accuracy and tracked company shipments to confirm on-time arrivals
- Routed phone calls to appropriate recipients and handled internal business correspondence
- Collected, sorted and delivered mail for staff members and customers
- Utilized statistical analysis to gauge company productivity
- Greeted visitors upon arrival and directed guests to appropriate facility locations
- Updated account information in company databases
- Answered questions and concerns regarding company products, services and prices
- Developed company budgets and tracked expenses to meet profit goals
- Troubleshot minor problems and reported larger technical issues
- Calculated product quantities and ordered new items to prevent shortages.
Nutrition Assistant
St. Luke's Hospital
12.2023 - 02.2024
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
Service Worker
REM
11.2022 - 12.2023
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Maintained organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
Shift Manager
Jack In the Box
01.2018 - 08.2022
- Documented absences and tardiness of assigned team members
- Taught newly hired team members and shift managers business policies and procedures
- Maintained knowledge of store products and services to make recommendations to customers
- Recruited prospective employees and assisted with interviewing process
- Tracked store inventories and replenished item levels by ordering new products
- Reported equipment repair and employee training needs to managers
- Implemented corrective actions for substandard employee performance
- Established and maintained positive and professional employee relationships
- Demonstrated work techniques to customers to promote continued learning and growth
- Set employee schedules and made staffing adjustments to get shifts covered
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Completed incident reports needed to document damage, theft or personal injury claims
- Created staff teams and delegated work tasks to increase productivity
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Reviewed and evaluated departmental budgets for compatibility with division goals and objectives
- Distributed employee paychecks and important documentation
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations.
Housekeeper
VA Hospital
03.2017 - 11.2017
- Sanitized tables and countertops with cleaning solutions
- Managed facility inventories by restocking cleaning solutions and linens
- Prioritized work tasks and remained flexible to workload changes
- Cleaned and restocked restroom areas with towels and toiletries
- Washed tub and shower basins and cleaned shower curtains
- Greeted guests and employees, delivering friendly service in interactions
- Delivered room service items and removed leftover waste after use
- Respected guest property and privacy by changing cleaning schedules and returning misplaced items
- Checked room appliances for proper functionality
- Scheduled maintenance on cleaning equipment and machines to prevent malfunctions
- Vacuumed rugs and draperies and ironed clean linens
- Organized work schedules according to room location and size
- Followed infection control and universal procedures, maintaining sanitary environment
- Disinfected and deep cleaned upholstered furniture and carpets
- Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas
- Wiped down windows and mirrors with glass cleaner
- Washed dirty linens and remade beds with clean sheets
- Replenished supplies, such as drinking glasses, linens, writing supplies and bathroom items
- Dusted and polished furniture and equipment
- Cleaned rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
- Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
- Carried linens, towels, toilet items and cleaning supplies, using wheeled carts
- Kept storage areas and carts well-stocked, clean and tidy
- Sorted, counted and marked clean linens and stored in linen closets
- Polished silver accessories and metalwork, such as fixtures and fittings
- Removed debris from driveways, garages and swimming pool areas
- Hung draperies and dusted window blinds
- Moved and arranged furniture and turned mattresses
- Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors
- Disinfected equipment and supplies, used germicides and steam-operated sterilizers
- Replaced light bulbs
- Answered telephones and doorbells
- Sorted clothing and other articles, loaded washing machines and ironed and folded dried items
- Assigned duties to other staff and gave instructions regarding work methods and routines
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social and business functions.
Security Officer
ABM Security
09.2016 - 03.2017
- Wrote comprehensive incident reports and conducted thorough investigations
- Utilized defensive tactics and handcuffing techniques to apprehend suspects
- Assisted people in health crises by administering first aid or calling emergency medical services
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
- Participated in testing of facility's fire and emergency response preparedness plans
- Facilitated flow of information by attending scheduled departmental meetings
- Patrolled premises regularly to maintain order and establish security presence
- Secured exits and entrances at end of operations, controlling access to building
- Responded to alarms by investigating and assessing situation
- Operated company vehicles to patrol large sites
- Checked surveillance cameras to identify disruptions or unlawful acts
- Monitored and authorized entrance of vehicles or people to keep property secure
- Liaised with law enforcement agencies and local and federal agencies
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors
- Provided personal escorts to personnel and visitors upon request
- Escorted and observed guests and employees, maximizing safety and protection
- Apprehended and detained perpetrators while waiting arrival of authorities
- Maintained and securely retained series of keys, controlling access to locked areas
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises
- Answered various alarms to investigate disturbances
- Verified security of windows, gates and doors to prevent intrusions
- Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals
- Administered first aid and obtained assistance from paramedics to respond to medical emergencies
- Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary
- Called to take messages, answer questions and provide information during non-business hours and when switchboard is closed
- Locked doors and gates of entrances and exits to secure buildings
- Circulated among visitors, patrons and employees to preserve order and protect property
- Assisted vendors and other third parties with access to restricted areas
- Directed drivers on premises to control traffic
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Dispersed homeless, vagrant or loitering persons from property
- Protected evidence or scene of incident for further security investigations
- Inspected and adjusted security systems and equipment to detect evidence of tampering
- Monitored and adjusted air conditioning, furnace and boiler controls to regulate building systems.
Customer Service Cashier
Super Target
04.2014 - 02.2016
- Assisted customers with product selection, inquiries and order customization requests
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Bagged, boxed, or gift-wrapped sold merchandise per customer's request
- Built loyal clientele through friendly interactions and consistent appreciation
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained high standards of customer service during high-volume, fast-paced operations
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Prevented store losses using awareness, attention-to-detail, and integrity
- Resolved customer concerns to meet unique needs and boost satisfaction
- Used POS system to compute accurate sales prices for purchase transactions
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Computed and recorded totals of transactions
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Processed merchandise returns and exchanges
- Kept periodic balance sheets of amounts and numbers of transactions
- Bagged or boxed merchandise and prepared packages for shipment
- Supervised others and provided on-the-job training
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Helped customers locate merchandise
- Provided product information and resolved concerns to assist customers.
Education
HIGH SCHOOL DIPLOMA -
Jack Yates Senior High school
Houston, TX05.2006
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Cleaning and sanitation
- Problem-Solving
- Strong Communication Skills
- Attention to Detail
- Positive Attitude and Energy
Certification
Food Handler
References
References available upon request
Timeline
Food Service Worker
Texas Children Hospital
01.2024 - Current
Nutrition Assistant
St. Luke's Hospital
12.2023 - 02.2024
Service Worker
REM
11.2022 - 12.2023
Assistant
Wingstop
08.2018 - Current
Shift Manager
Jack In the Box
01.2018 - 08.2022
Housekeeper
VA Hospital
03.2017 - 11.2017
Security Officer
ABM Security
09.2016 - 03.2017
Customer Service Cashier
Super Target
04.2014 - 02.2016
HIGH SCHOOL DIPLOMA -
Jack Yates Senior High school
Food Handler
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