Keshia Townsend
Sunrise,FL
Summary
Dynamic Human Resources Manager with over 10 years of comprehensive experience in HR management and recruitment. Proven track record in enhancing customer service and public relations through a strategic approach to employee hiring, training, and retention. Demonstrates strong analytical skills and business acumen, driving impactful solutions across diverse industries. Dedicated to fostering relationships that promote sustainable workforce development.
Overview
18
18
years of professional experience
Work History
HR/ Recruitment Manager
Broward Center for the Performing Arts
Fort Lauderdale, FL
11.2021 - Current
- Created and implemented the organization's inaugural paid internship program.
- Enhanced workforce skills by managing training initiatives in conjunction with Broward Community College.
- Implemented strategies for upskilling senior leaders in effective recruiting techniques.
- Managed recruitment, onboarding, continuing education, and internship programs.
- Organized and facilitated workforce surveys along with separation interviews.
- Addressed and resolved a range of HR questions.
- Developed and assembled analytical reports on HR initiatives.
- Formulated and applied talent acquisition methods for future workforce demands.
- Managed end-to-end hiring processes to maintain a high standard of recruits.
- Developed strong candidate pipeline by leveraging various networking channels.
- Crafted job descriptions and postings for social media channels and job boards.
- Work with managers to analyze and define department recruitment requirements.
- Coordinated schedules to arrange panel interviews for management team.
- Maintained ongoing communication with applicants, ensuring they received timely updates regarding their application progress.
- Conducted reference checks, criminal background screenings, I-9 verification, and Level II background checks.
- Implemented and optimized digital systems to enhance recruitment and onboarding workflows.
- Maintain electronic employee files
Talent Acquisition Specialist
Memorial Healthcare Systems
Hollywood, FL
03.2017 - 11.2021
- Managed and supervised background check process to ensure compliance with minimum requirements.
- Assessed and processed comprehensive background investigation outcomes.
- Facilitated verification process by contacting employers directly.
- Guided onboarding staff in sending information to external background service.
- Utilized AHCA to conduct fingerprint services and verify social security information.
- Streamline onboarding process to create an exceptional Memorial Experience.
- Guided new hires through onboarding from offer acceptance to orientation.
- Experienced in coordinating internal and external job fairs.
- Conducted phone screenings to evaluate candidates' qualifications.
- Executed diverse projects aligning with departmental initiatives.
HR Contract Specialist
Memorial Healthcare Systems
Hollywood, FL
03.2017 - 11.2021
- Administered contracts for Memorial Physician Group comprising 350 physicians and over 1000 scholarship recipients.
- Implemented improvements to optimize HR contracts workflow.
- Manages and maintains HRIS contract database for all stages, including onboarding and termination.
- Collaborated with HRIS teams, directors, recruiters, and stakeholders to effectively communicate changes in business needs.
- Handled physician compensation adjustments for anniversaries, merits and contracts through Lawson.
- Led weekly meetings to deliver contract updates.
- Key member of the HR Infrastructure project team responsible for implementing change management.
Human Resource Representative
Memorial Healthcare Systems
Hollywood, FL
03.2017 - 11.2021
- Created standard operating procedures for the HR Transaction Center’s daily function which supports 13,000+ employee benefit processes that led to increased productivity and customer satisfaction by reducing processing time and waste using Lean six sigma principles
- Lead department representatives in the absence of manager
- Audited new hire files using Talent Management Systems to ensure I-9 compliance and data integrity
- Partnered with Accounts Payable to process tuition reimbursement checks
- Recaptured capital by negotiating tuition repayment plans and processing payments
- Conducted exit interviews, identifying trends in attrition for voluntary terminations
- Recognized as '2018 Top Performer' by MHS Human Resources
- Cross trained with JDCH Business Partner
Human Resource Representative
All Medical Staffing
Hollywood, FL
01.2017 - 04.2017
- Provided administrative and clerical support for approximately 1,300 employees at Joe DiMaggio Children’s Hospital
- Maintained files for active and terminated employees
- Processed license certification updates, tuition reimbursement requests, paid leave cash outs and employment verification letters
- Handled all inbound calls related to HR policy inquiries
- Chaired employee monthly engagement activities
- Update I-9 for work authorization focusing on accuracy and compliance
Associate Support Department Supervisor
The Home Depot
Boca Raton, FL
02.2014 - 05.2016
- Created data analytics for management using HRIS and Kronos payroll system
- On-site human resources contact for 200+ employees
- Supported job fair recruitment, partnering with college groups to fill open requisitions
- Partnered with external staffing agencies to fill staffing requirements
- Conducted pre-employment screenings, reference checks, offer negotiation, maintained files, new hire on-boarding, facilitated training and orientation
- Processed workers compensation claims, FMLA, termination and conduct exit interviews
- Organized performance review cycles to ensure timely administration and monetary increases
- Trained supervisors on review writing skills and SMART goals
- Partnered with leadership team to create developmental plans for high potential associates
- Communicate human resource related communications and services to all staff
- Reviewed and investigated disciplinary actions with HR Business Partner before supervisor administer
- Promote positive employee relations by providing guidance on the interpretation of policies and benefits
- Organized employee engagement activities and associate recognition program
Credit Specialist
American Express
Fort Lauderdale, FL
10.2006 - 02.2014
- Negotiate, probe reason for payment obligation failures, on delinquent accounts and recommend solutions to bring account current and decrease risk
- Customer focus to maintain relationships while mitigating loss
- Trained new hires in collections, dispute resolutions and negotiation of settlements
Project Analyst
American Express
Fort Lauderdale, FL
10.2006 - 02.2014
- Demonstrated leadership abilities by proactively analyzing procedural errors, planned and implemented solution for over 800 credit department employees
- Created reports on key performance indicators to ensure project timelines were adhered to
- Summarized research validated and organized policies and procedures via information search system on assigned projects
Dispute Claims Representative
American Express
Fort Lauderdale, FL
10.2006 - 02.2014
- Processed and analyzed disputes while adhering to Federal and State regulations
- Researched, validated and organized policies and procedures via information search system
- Took full cycle approach to managing denied and pending cardmember and merchant claims with a customer centric focus
Education
Lean Six Sigma Green Belt (IILSE) -
01.2019
Masters Business Administration -
Barry University
Miami, FL01.2012
Professional in Human Resources Certificate -
01.2010
Skills
- Human Resources
- Talent Acquisition Strategies
- Experience with HRIS Platforms
- UKG, Citrix, Lawson, Infor, PeopleSoft
- Talent Management
- Time Management Systems
- Kronos, TASS, Kenexa
- Microsoft Office Proficiency
- Contract negotiation
- Talent acquisition strategies
- Orientation preparation
- Onboarding process management
- Candidate sourcing
- Interviewing skills
- Applicant tracking systems proficient
Expertlevelproficiencies
- Over 10 years of general Human Resources experience and recruitment specialization.
- Experience using HRIS software: UKG, Citrix, Lawson, Infor, PeopleSoft, Talent Management.
- Time keeping systems: Kronos, TASS, Kenexa.
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Google Suite.
Timeline
HR/ Recruitment Manager
Broward Center for the Performing Arts
11.2021 - Current
Talent Acquisition Specialist
Memorial Healthcare Systems
03.2017 - 11.2021
HR Contract Specialist
Memorial Healthcare Systems
03.2017 - 11.2021
Human Resource Representative
Memorial Healthcare Systems
03.2017 - 11.2021
Human Resource Representative
All Medical Staffing
01.2017 - 04.2017
Associate Support Department Supervisor
The Home Depot
02.2014 - 05.2016
Credit Specialist
American Express
10.2006 - 02.2014
Project Analyst
American Express
10.2006 - 02.2014
Dispute Claims Representative
American Express
10.2006 - 02.2014
Lean Six Sigma Green Belt (IILSE) -
Masters Business Administration -
Barry University
Professional in Human Resources Certificate -
Similar Profiles
Sieglinde RivasSieglinde Rivas
Box Office/Sales Representative at Broward Center For The Performing Arts | Part TimeBox Office/Sales Representative at Broward Center For The Performing Arts | Part Time
Kevin GoldmanKevin Goldman
Box Office Supervisor at KRAVIS CENTER FOR THE PERFORMING ARTSBox Office Supervisor at KRAVIS CENTER FOR THE PERFORMING ARTS
Arianna BarduniasArianna Bardunias
Volunteer at Broward County LibraryVolunteer at Broward County Library