Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keshia Vance

Chapmanville

Summary

Dynamic Senior Loan Consultant at Lendmark Financial Services with proven expertise in risk management and customer service. Adept at training teams and enhancing client satisfaction through effective problem-solving and decision-making. Recognized for mentoring junior staff and consistently exceeding performance expectations while maintaining a reliable and organized work environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Senior Loan Consultant

Lendmark Financial Services
07.2014 - Current
  • Reduced company exposure to risk by reviewing and approving loans within established guidelines and limits.
  • Trained new and existing staff members how to close loans, take payments, and on how to make delinquency calls.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Mentored junior consultants in industry best practices, enhancing their knowledge and skillsets.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new loan consultant on company policies, procedures, and best practices.
  • Supervised day-to-day operations to meet performance, quality and service expectations when manager was off.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience. when manager was off.

Sales Representative

Clayton Homes
07.2012 - 07.2014
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Representative

Verizon Wireless
07.2008 - 07.2012
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
  • Increased store sales by effectively upselling accessories and add-on services to customers.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Bath and Body Works
05.2007 - 09.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

High School Diploma -

Tug Valley High School
Naugatuck, WV
05-2004

Skills

  • Adaptable Decision-making
  • Reliable
  • Collections proficiency
  • Teamwork
  • Time management
  • Problem-solving
  • Customer service
  • Leadership skills
  • Multitasking

Timeline

Senior Loan Consultant

Lendmark Financial Services
07.2014 - Current

Sales Representative

Clayton Homes
07.2012 - 07.2014

Sales Representative

Verizon Wireless
07.2008 - 07.2012

Sales Associate

Bath and Body Works
05.2007 - 09.2008

High School Diploma -

Tug Valley High School

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