Keshia Verdun
Plainfield,IL
Summary
Accomplished Lead Project Coordinator with over a decade of expertise in project management, team leadership, and contract administration. Adept at steering complex projects with precision and driving company growth through strategic oversight and cross-functional collaboration. Proficient in leveraging advanced office technologies to streamline operations, enhance client satisfaction, and solve problems effectively. Demonstrated success in leading diverse teams, setting and achieving goals, managing extensive databases, and handling high-stakes contracts to consistently meet and exceed organizational objectives.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Elite Restoration Co
08.2023 - 05.2024
- Oversaw and verified insurance estimates for high-value projects, ensuring complete adherence to specifications and minimizing discrepancies.
- Trained and onboarded staff members in operational procedures, boosting team productivity and improving adherence to best practices.
- Managed client permits for complex projects, achieving on-time acquisition and regulatory compliance, which reduced delays and compliance issues.
- Coordinated and scheduled client appointments, achieving 95% satisfaction rate by providing timely updates and addressing evolving needs, enhancing client engagement and project delivery.
- Utilized Excel for data management, creating custom tracking systems that enhanced project accuracy and information accessibility.
- Resolved client issues promptly, maintaining satisfaction rate through effective problem-solving and communication.
- Demonstrated proficiency in Acculynx, Excel, and Adobe Sign, optimizing project and documentation processes and reducing administrative overhead by 25%.
Lead Project Coordinator
State Mechanical Services
05.2022 - 08.2023
- Negotiated and partnered with top-tier vendors to secure critical resources and services, leading to reduction in project costs and ensuring flawless execution.
- Streamlined communication among cross-functional teams, driving alignment on project objectives and milestones, which improved project efficiency.
- Expertly managed complex contracts, including NDAs, MSAs, and scopes of work, ensuring 100% compliance and reducing legal disputes
- Oversaw DocuSign transactions for contract management, establishing organized and accessible digital filing system that improved document retrieval speed.
- Created and administered subcontracts and purchase orders with precise attention to detail, ensuring full adherence to terms and reducing procurement errors.
- Coordinated and optimized meetings and appointments, increasing workflow efficiency and reducing scheduling conflicts.
- Diligently maintained and updated project files, contracts, warranties, and specifications, ensuring accuracy and accessibility for all projects.
- Processed ITBs (Invitation to Bid) within End of Day deadlines, consistently meeting submission requirements and expediting project initiation.
- Proficiently utilized Procore, Salesforce, Sage, Bluebeam, Autodesk, Outlook, and Teams to enhance project management capabilities and streamline operations.
Executive Assistant
Thingamajiggz
11.2019 - 04.2022
- Processed invoices and managed submissions using Square payment system, streamlining transactions and reducing processing time.
- Delivered critical administrative support, including detailed report preparation, accurate meeting minute transcription, and in-depth research, which directly contributed to company’s expansion and boosted operational efficiency by 25%.
- Developed and maintained robust filing systems for confidential documents, emails, and spreadsheets, ensuring secure and organized storage with quick retrieval.
- Managed complex travel arrangements and logistics for CEO, ensuring seamless travel experiences and reducing travel-related issues through meticulous planning.
- Resolved customer inquiries and escalated issues according to established protocols, enhancing satisfaction and improving response time.
Executive Assistant
Bystander
02.2017 - 11.2019
- Demonstrated exceptional organizational skills to oversee and prioritize multiple projects simultaneously, increasing project completion efficiency.
- Efficiently managed high volume of incoming and outgoing calls, handling sensitive information with discretion and boosting communication flow, leading to 20% improvement in response time.
- Contributed to setting organizational goals, budgeting, and strategic planning, improving business direction and achieving better budget adherence.
- Processed invoices using Sage and handled confidential financial information with discretion, reducing errors and ensuring data integrity.
- Collaborated with senior leadership to design and implement streamlined office processes and procedures, leading to increased operational efficiency.
Administration Assistant
Nuhison
01.2011 - 01.2017
- Supported CEO in company expansion by strategically delegating tasks to new staff members, ensuring smooth transitions and scalable operations.
- Developed and implemented advanced management system, reducing scheduling conflicts and significantly enhancing overall operational efficiency.
- Managed broad range of clerical duties, including email correspondence, document filing, and report preparation, which facilitated company expansion and ensured seamless daily operations.
- Boosted operational efficiency by 80% through design and implementation of streamlined procedures, resulting in significant increase in overall productivity.
- Directed staff to complete tasks efficiently and on time, leading to successful achievement of organizational objectives and improved project outcomes.
Education
College of DuPage
Glen Ellyn, ILSkills
Project Management
Data Management
Training and Development
Leadership and Team Building
Customer Service
Community Outreach Initiatives
Technical Proficiency
Timeline
Operations Coordinator
Elite Restoration Co
08.2023 - 05.2024
Lead Project Coordinator
State Mechanical Services
05.2022 - 08.2023
Executive Assistant
Thingamajiggz
11.2019 - 04.2022
Executive Assistant
Bystander
02.2017 - 11.2019
Administration Assistant
Nuhison
01.2011 - 01.2017
College of DuPage
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