Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keshia Walker

Cleveland,OH

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized and efficient with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Made significant contributions to previous workplaces by consistently meeting deadlines, and enhancing communication between departments.

Overview

6
6
years of professional experience

Work History

Computer Relations

Amazon
Cleveland, OH
02.2023 - 04.2024
  • Maintained accurate and up-to-date database records.
  • Delivered user support for system applications and hardware components.
  • Compiled in-depth reports on system utilization, performance metrics and relevant data points.
  • Monitored system performance for optimal operation.
  • Assured correctness and organized data for computer entry preparation.
  • Generated comprehensive reports on system performance metrics.
  • Regularly analyzed log files to ensure optimal system performance.
  • Compiled data from numerous sources for comprehensive output.

Team Manager

Delta Systems
Streetsboro, OH
03.2021 - 12.2022
  • Guided, coached and mentored team members to help them achieve their full potential.
  • Compiled detailed reports of staff performance metrics, including productivity levels.
  • Enforced compliance with company policies, procedures, regulations and laws.
  • Created and executed plans to enhance team productivity.
  • Oversaw scheduling, task allocation, attendance tracking and time off approvals daily.
  • Led regular staff meetings to discuss project progress.
  • Supervised team efficiency, evaluated progress towards objectives, recommended enhancement areas and delivered employee feedback.
  • Facilitated seamless information flow across departments.
  • Worked alongside managers organization-wide to pinpoint optimal practices for implementation.
  • Optimized operational processes to enhance efficiency.
  • Maintained precise personnel and payroll records.
  • Oversaw daily workloads and workflow for smooth operations.
  • Directed remote teams efficiently, leveraging virtual communication tools to ensure engagement and productivity.
  • Documented customer interactions, transactions, comments, and complaints.
  • Performed outbound calling and emails to Supervisor as needed.

Production/General Laborer

Nestle
Solon , OH
05.2019 - 01.2021
  • Maintained spotless and orderly work environment in accordance with health regulations.
  • Managed multiple kitchen appliances following manufacturer's guidelines.
  • Enforced stringent sanitation, health, safety, and food storage guidelines.
  • Managed the transfer of goods between trucks and trailers.
  • Performed quality control checks on finished products.
  • Guaranteed adherence to organizational guidelines consistently.
  • Facilitated component assembly into completed products.
  • Oversaw inventory management, guaranteeing sufficient stock levels.
  • Examined finished products to ensure compliance with quality standards.
  • Analyzed assembly line issues and implemented solutions.
  • Collaborated seamlessly with team members on tasks and progress.
  • Operated equipment to load and unload materials.
  • Coordinated and prepared products for processing.
  • Consistently achieved or surpassed customer shipment schedules on time.

Secretary Assistant

State Farm Insurance
Pepper Pike, OH
04.2018 - 08.2018
  • Verified invoices for accuracy prior to processing payment.
  • Managed efficient filing systems for crucial records.
  • Generated agendas and documented minutes during meetings.
  • Created various documents including memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Reviewed and edited documents for grammar and punctuation errors.
  • Generated expense reports compliant with company guidelines.
  • Managed payment processing for invoices.
  • Processed and allocated mail to the correct personnel.
  • Managed executive calendars, coordinating meetings efficiently.
  • Addressed customer inquiries through email and telephone politely and professionally.
  • Welcomed visitors professionally and guided them to relevant personnel.
  • Ensured confidentiality by maintaining filing systems.
  • Delivered administrative assistance to Office Manager and team.
  • Handled incoming calls, responded to inquiries, and transferred as necessary.
  • Contributed to department-specific projects as needed.
  • Confers customers who are displeased and finding a solution.
  • Review, analyze and evaluate receipts in system.

Education

High School Diploma -

Shaker Heights High School
Shaker Heights
06-2008

Skills

  • Strong organization
  • Effective communication
  • Work experience programs
  • Problem-solving abilities
  • Multi-tasking
  • Time management abilities
  • Relationship development
  • Professionalism
  • Reliability
  • Teamwork and collaboration
  • Conflict resolution
  • Written communication
  • Progress reporting
  • Knowledgeable in Administration
  • Phone reception
  • Meeting support
  • Customer service
  • Filing experience
  • Office administration
  • Keyboarding skills

Timeline

Computer Relations

Amazon
02.2023 - 04.2024

Team Manager

Delta Systems
03.2021 - 12.2022

Production/General Laborer

Nestle
05.2019 - 01.2021

Secretary Assistant

State Farm Insurance
04.2018 - 08.2018

High School Diploma -

Shaker Heights High School
Keshia Walker