Positive and upbeat. Successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Hi, I’m
Keshia Williams
Bloomfield,NJ
Summary
Overview
20
years of professional experience
Work History
Residence Inn Marriott/Courtyard MarriottElizabeth, NJ
Guest Service Representative
08.2022 - Current
Job overview
- Provided information about hotels, restaurants, nearby attractions, available rooms, rates, and amenities
- Greeted guests and responding to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Managed guest check-in and check-out procedures, reservations, and payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
American Dream MallEast Rutherford, NJ
Guest Service Representative
09.2021 - 08.2022
Job overview
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions
- Handled payment processing and provided customers with receipts and proper bills and changes
- Managed customer complaints and rectified issues to complete satisfaction
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Prudential CenterNewark, NJ
Usher/ Ticket Taker
09.2016 - 08.2022
Job overview
- Informed security of any suspicious activity or persons on premises.
- Directed guests to the correct location by documented ticket seats and answering questions about facility amenities.
- Helped maintain security by verifying individual and group tickets
- Monitored audience for urgent needs and quickly identify security concerns
Red Bull ArenaHarrison, NJ
Beertender
03.2019 - 07.2022
Job overview
- Served food and alcoholic beverages in high-volume Arena, Upholding superior record of positive feedback
- Checked ID prior to serving alcohol in compliance with state and federal laws
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Operated POS systems and managed bar tabs.
Staff IconsEast Rutherford, NJ
Cashier
10.2013 - 11.2017
Job overview
- Engaged with customers while completing cash register transactions.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Applebee'sNJ
Server/ Bartender
02.2004 - 10.2011
Job overview
- Supported servers by refilling drinks, retrieving items and restocking service stations
- Maintained clean dining area, quickly cleaning up spills and replenishing condiments
- Kept all areas clean, organized and in line with company professional standards
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
Orange High School
High School Diploma
University Overview
Skills
- Management interaction
- Computer skills
- Communication
- Front Office Support
- Customer service
- Inbound and Outbound Calling
- Complaint Resolution
- Reservation Management
Timeline
Guest Service Representative
Residence Inn Marriott/Courtyard Marriott
08.2022 - Current
Guest Service Representative
American Dream Mall
09.2021 - 08.2022
Beertender
Red Bull Arena
03.2019 - 07.2022
Usher/ Ticket Taker
Prudential Center
09.2016 - 08.2022
Cashier
Staff Icons
10.2013 - 11.2017
Server/ Bartender
Applebee's
02.2004 - 10.2011
Orange High School
High School Diploma
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