Positive and upbeat. Successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Hi, I’m
Keshia Williams
Bloomfield,NJ
Summary
Overview
20
years of professional experience
Work History
Residence Inn Marriott/Courtyard Marriott, Elizabeth, NJ
Guest Service Representative
2022.08 - Current (2 years & 1 month)
Job overview
- Provided information about hotels, restaurants, nearby attractions, available rooms, rates, and amenities
- Greeted guests and responding to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Managed guest check-in and check-out procedures, reservations, and payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
American Dream Mall, East Rutherford, NJ
Guest Service Representative
2021.09 - 2022.08 (11 months)
Job overview
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions
- Handled payment processing and provided customers with receipts and proper bills and changes
- Managed customer complaints and rectified issues to complete satisfaction
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Prudential Center, Newark, NJ
Usher/ Ticket Taker
2016.09 - 2022.08 (5 years & 11 months)
Job overview
- Informed security of any suspicious activity or persons on premises.
- Directed guests to the correct location by documented ticket seats and answering questions about facility amenities.
- Helped maintain security by verifying individual and group tickets
- Monitored audience for urgent needs and quickly identify security concerns
Red Bull Arena, Harrison, NJ
Beertender
2019.03 - 2022.07 (3 years & 4 months)
Job overview
- Served food and alcoholic beverages in high-volume Arena, Upholding superior record of positive feedback
- Checked ID prior to serving alcohol in compliance with state and federal laws
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Operated POS systems and managed bar tabs.
Staff Icons, East Rutherford, NJ
Cashier
2013.10 - 2017.11 (4 years & 1 month)
Job overview
- Engaged with customers while completing cash register transactions.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Applebee's, NJ
Server/ Bartender
2004.02 - 2011.10 (7 years & 8 months)
Job overview
- Supported servers by refilling drinks, retrieving items and restocking service stations
- Maintained clean dining area, quickly cleaning up spills and replenishing condiments
- Kept all areas clean, organized and in line with company professional standards
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
Orange High School
High School Diploma
University Overview
Skills
- Management interaction
- Computer skills
- Communication
- Front Office Support
- Customer service
- Inbound and Outbound Calling
- Complaint Resolution
- Reservation Management
Timeline
Guest Service Representative
Residence Inn Marriott/Courtyard Marriott
2022.08 - Current (2 years & 1 month)
Guest Service Representative
American Dream Mall
2021.09 - 2022.08 (11 months)
Beertender
Red Bull Arena
2019.03 - 2022.07 (3 years & 4 months)
Usher/ Ticket Taker
Prudential Center
2016.09 - 2022.08 (5 years & 11 months)
Cashier
Staff Icons
2013.10 - 2017.11 (4 years & 1 month)
Server/ Bartender
Applebee's
2004.02 - 2011.10 (7 years & 8 months)
Orange High School
High School Diploma
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