Keshia Wyatt
Coordinator For Care Access/ Surgery Scheduler
Asheville,North Carolina
Summary
My name is Keshia, I have been in the medical felid for over 20 years. I never looked at my job as just a paycheck. I love doing this because I would expect someone to treat my family or myself with care. I learned doing allot of my skills by helping with my grandmother who stayed at home for 12 years as a double leg amputee and if found it wonderful to take care of another human. It always puts a smile on my face as i'm able to help another individual. I look forward to joining your team I feel like I would put a smile on your patients faces. Through the phone or in person. I also would say i'm pretty good at working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Coordinator for Care Access/Surgery Scheduler
Mission Outpatient Neurology
Asheville, United States
01.2021 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Checked patients in and out and collected payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
CNA
Universal Health Care Fletc
Asheville, NC
07.2009 - 11.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Checked supply availability and laid out instruments for [Type] patient rooms.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
GED -
AB-Tech
Asheville, NC 02.2015 - 06.2016
Skills
Good Telephone Etiquette
Excellent Communication
Dependable and Responsible
Planning and Coordination
Problem-Solving
Cultural Awareness
Active Listening
Updating charts
Following up with patients
Facility coordinating
Spending time with my family, that's important to me.
I love spending time with them, we love to travel, visit with other family members, love spending time on Holidays and Birthdays as well. I wouldn't trade them for anything.
Timeline
Coordinator for Care Access/Surgery Scheduler
Mission Outpatient Neurology
01.2021 - Current
GED -
AB-Tech
02.2015 - 06.2016
CNA
Universal Health Care Fletc
07.2009 - 11.2016