Keshiah Grant
Pigeon Forge,TN
Summary
Driven professional with a proven track record at Dollywood Theme Park, adept in project management and employee development. Excelled in resolving escalated customer issues, ensuring satisfaction and adherence to company standards. Skilled in Microsoft Office Suite and fostering team growth, consistently achieving high accuracy in financial transactions without exceeding a 55-word limit.
Overview
16
16
years of professional experience
Work History
Assistant Team Lead
Dollywood Theme Park
Pigeon Forge, TN
03.2023 - Current
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
Cashier
Dollywood Theme Park
Pigeon Forge, TN
04.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier Team Lead
Petals Variety Store
Port Antonio Jamaica
09.2008 - 04.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Housekeeper
Dream more hotel
Pigeon Forge, Tennessee
11.2021 - 12.2021
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Reported any maintenance issues or damage to supervisors immediately.
Education
Housekeeping Level 2 - Housekeeping
Mr Clark’s Hospitality
Port Antonio 12-2017
Certificate - Customer Service Management
School of Business
Port Antonio Jamaica 09.2004
Certification - Secondary Education
Port Antonio High
Port Antonio Jamaica 07.2003
Skills
- Project Management
- Microsoft Office Suite
- Employee Development
- Microsoft Windows XP professional
Timeline
Assistant Team Lead
Dollywood Theme Park
03.2023 - Current
Cashier
Dollywood Theme Park
04.2022 - 01.2023
Housekeeper
Dream more hotel
11.2021 - 12.2021
Cashier Team Lead
Petals Variety Store
09.2008 - 04.2022
Housekeeping Level 2 - Housekeeping
Mr Clark’s Hospitality
Certificate - Customer Service Management
School of Business
Certification - Secondary Education
Port Antonio High
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