Keshiah Grant
Pigeon Forge,TN
Summary
Driven professional with a proven track record at Dollywood Theme Park, adept in project management and employee development. Excelled in resolving escalated customer issues, ensuring satisfaction and adherence to company standards. Skilled in Microsoft Office Suite and fostering team growth, consistently achieving high accuracy in financial transactions without exceeding a 55-word limit.
Overview
16
16
years of professional experience
Work History
Assistant Team Lead
Dollywood Theme Park
03.2023 - Current
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
Cashier
Dollywood Theme Park
04.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier Team Lead
Petals Variety Store
09.2008 - 04.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Certificate - Customer Service Management
School of Business
Port Antonio Jamaica 09.2004
Certification - Secondary Education
Port Antonio High
Port Antonio Jamaica 07.2003
Skills
- Project Management
- Microsoft Office Suite
- Employee Development
- Microsoft Windows XP professional
Languages
English
Elementary
English
Timeline
Assistant Team Lead
Dollywood Theme Park
03.2023 - Current
Cashier
Dollywood Theme Park
04.2022 - 01.2023
Cashier Team Lead
Petals Variety Store
09.2008 - 04.2022
Certificate - Customer Service Management
School of Business
Certification - Secondary Education
Port Antonio High
Similar Profiles
Dahiema ThomasDahiema Thomas
Housekeeper, Line Cook, Cashier, Ride Operator at Dollywood Theme ParkHousekeeper, Line Cook, Cashier, Ride Operator at Dollywood Theme Park
Robin MottRobin Mott
Attractions Team Lead at Dollywood Theme ParkAttractions Team Lead at Dollywood Theme Park
Keshiah GrantKeshiah Grant
Assistant Team Lead at Dollywood Theme ParkAssistant Team Lead at Dollywood Theme Park