Keshiya Gurung
Dhungedhara Banasthali
Summary
Hospitality Management graduate from Silver Mountain School of Hotel Management with hands-on experience in food and beverage operations, guest service, sales promotion, customer relationship management, and revenue generation through roles at Hotel Barahi Kathmandu and Top Golf Dubai. Skilled in building strong customer relationships, driving sales through upselling and cross-selling, delivering exceptional guest experiences and collaborating with cross-functional teams to achieve business statement of purposes in fast paced.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant
Hotel Barahi Kathmandu
Kathmandu
09.2023 - Current
- Enhanced guest satisfaction by preparing and serving high-quality coffees and beverages, resulting in positive customer feedback and repeat business.
- Maintained uninterrupted beverage operations by monitoring inventory levels and coordinating timely restocking, reducing stock shortages during peak hours.
- Facilitated faster adaptation to workplace standards by assisting with training and onboarding of new employees.
- Supervised opening and closing procedures, ensuring readiness for service and accuracy in end of day reporting.
Food and Beverage Service(Internship)
Top Golf Dubai
Emirate Golf Club, Emirates Hills
11.2022 - 04.2023
- Increased revenue opportunities by promoting menu items and venue offerings to guests, contributing to higher sales performance during peak operations.
- Supported seamless front-of-house operations by responding promptly to guest requests and resolving service concerns in a professional manner.
- Collaborated with cross-functional teams and kitchen teams to uphold expectations by maintaining professionalism, attention to detail and a guest-centric approach.
- Demonstrated strong problem solving abilities by handling guest concerns and identifying appropriate solutions to enhance the guest experience.
Education
Bachelor of Arts - International Hospitality And Tourism Management
Silver Mountain School of Hotel Management
Lazimpat, Kathmandu01-2024
Skills
- Upselling and Cross-Selling
- Sales Promotion
- Problem Solving
- Event Promotion and Coordination
- Multicultural Customer Service
- Retail and Hospitality Sales
- Expert Communication
- Leadership
Certification
- Barista: Coffee brewing methods, Espresso machine operation
Timeline
Food and Beverage Assistant
Hotel Barahi Kathmandu
09.2023 - Current
Food and Beverage Service(Internship)
Top Golf Dubai
11.2022 - 04.2023
Bachelor of Arts - International Hospitality And Tourism Management
Silver Mountain School of Hotel Management