Keshon Redding
Pine Hills
Summary
Compassionate and detail-oriented healthcare professional with experience in patient care, pharmacy operations, medical testing, and customer support. Proven ability to assist diverse populations in high-pressure environments while maintaining professionalism, confidentiality, and accuracy. Skilled in patient support, medication handling, documentation, and communication. Currently pursuing an Associate Degree in Nursing to further expand clinical knowledge and contribute to patient-centered healthcare teams. Dedicated to supporting individuals in need through empathy, active listening, and quality care. Adaptable Tax Associate with comprehensive background in tax return preparation, auditing and financial planning. Strengths include strong analytical skills, proficiency in tax software and ability to interpret tax laws. Notable for improving efficiency in tax procedures and contributing to team success by sharing updated knowledge of tax codes and regulations. Also working as A self-employed Notary.
Overview
12
12
years of professional experience
Work History
Tax Associate
H&R Block
Lake Mary
11.2025 - Current
- Prepare and review individual tax returns while ensuring accuracy and compliance with federal and state tax regulations
- Interview clients to gather financial information and explain tax filing requirements
- Maintain confidentiality when handling sensitive financial and personal data
- Provide guidance on tax credits, deductions, and filing options
- Utilize tax software to process returns and ensure proper documentation
Certified Notary Public
Self-employeed
Orlando
11.2025 - Current
- Administered notarization services for various legal documents and agreements.
- Verified identities and ensured compliance with state notary laws.
- Provided mobile notary services at client locations for convenience.
- Attended continuing education seminars in order to maintain active status as a Certified Notary Public.
- Assisted in document preparation for customers needing notarization services.
- Kept up-to-date on changes in state laws pertaining to Notaries Public.
- Provided information to customers regarding state notary laws and regulations.
- Collected appropriate fees associated with each notarial act performed.
- Answered questions related to Notary procedures from customers.
- Filed paperwork with county clerk's office after completing notarizations.
Pharmacy Technician
Walgreens
Orlando
10.2024 - 01.2026
- Assisted pharmacists with prescription preparation and medication dispensing
- Processed prescription orders and insurance claims while ensuring HIPAA compliance
- Provided customer service to patients by answering medication and pharmacy-related questions
- Maintained accurate patient records and pharmacy documentation
- Managed inventory, medication storage, and restocking
Direct Support Professional / Caregiver
Star Rise Home Care, LLC
Deltona
03.2024 - 09.2025
- Provided daily care and support for individuals with developmental and health needs
- Assisted with activities of daily living including meal preparation, hygiene, mobility, and medication reminders
- Monitored vital signs and patient behavior to identify health concerns
- Documented care activities and communicated updates to supervisors and healthcare professionals
- Promoted independence, dignity, and emotional support for clients
Testing Specialist
Curative
Casselberry
01.2022 - 12.2023
- Conducted COVID-19 testing while following safety protocols and infection control procedures
- Collected patient samples and ensured proper labeling and documentation
- Educated patients about testing procedures and results timelines
- Maintained accurate patient records and ensured data confidentiality
- Assisted with high-volume testing operations while maintaining professionalism
Licensing Specialist
Dialog Direct
Winter Park
06.2019 - 12.2022
- Assisted employees with completing insurance and licensing applications
- Reviewed documentation to ensure accuracy and regulatory compliance
- Maintained organized records and processed application submissions
- Provided administrative support and resolved documentation issues
Customer Service Representative
24-7 Intouch
Altamonte Springs
10.2016 - 05.2019
- Provided remote customer support for clients including Netflix, New York Times, and Express
- Assisted customers with account issues, billing inquiries, and service requests
- Maintained high customer satisfaction through clear communication and problem solving
- Documented interactions in CRM systems and followed company service protocols
Administrative Assistant
D&G Enterprise
Orlando
02.2014 - 07.2017
- Provided administrative and clerical support including scheduling, filing, and document preparation
- Managed office communications and maintained organized records
- Assisted with payroll documentation and financial recordkeeping
- Supported management with reporting and operational tasks
Education
Associate Degree -
Nursing
Orlando, FL09-2027
Associate Degree -
Business Administration
Phoenix, AZ12-2025
Skills
- Patient monitoring
- Vital signs and health observation
- Medication administration support
- CPR & Basic Life Support
- Dementia care and assisted living support
- Home care and senior care
- Medical terminology
- HIPAA compliance
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Data entry and 10-key typing
- Electronic record management
- Accounting and financial reporting basics
- Tax preparation software
- Office management and scheduling
- Crisis communication and active listening
- Customer service and client relations
- Team collaboration
- Mentoring and support services
- Problem solving and conflict resolution
Volunteer Experience
Student Mentor / Community Volunteer, Volunteered with local students providing mentorship, guidance, and academic encouragement. Assisted students in developing communication skills and emotional resilience. Supported individuals in stressful situations through listening and problem-solving support. Experience aligns with roles in crisis support, community outreach, and patient advocacy.
Timeline
Certified Notary Public
Self-employeed
11.2025 - Current
Tax Associate
H&R Block
11.2025 - Current
Pharmacy Technician
Walgreens
10.2024 - 01.2026
Direct Support Professional / Caregiver
Star Rise Home Care, LLC
03.2024 - 09.2025
Testing Specialist
Curative
01.2022 - 12.2023
Licensing Specialist
Dialog Direct
06.2019 - 12.2022
Customer Service Representative
24-7 Intouch
10.2016 - 05.2019
Administrative Assistant
D&G Enterprise
02.2014 - 07.2017
Associate Degree -
Nursing
Associate Degree -
Business Administration