Keshona Prather

• Balanced a high volume of walk-in appointments with pre-scheduled bookings, demonstrating adaptability and strong time-management skills in a fast-paced environment.
• Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.
• Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
• Improved workflow efficiency through timely inventory management, ensuring necessary tools and products were always available for use by all staff members.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Used social media platforms to promote salon and services.
• Styled hair, makeup and nails for customers for special events and occasions.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
• Maintained regular client list and successfully handled walk-in customers.

Assignments: Property/Commercial

•Investigate claims to determine liability, including reconstruction of complex events, obtaining evidence and statements of claimants and witnesses, obtaining photos, and gathering evidence.

•Develop and implement claim management response to significant or complex claim events including strategies to mitigate loss, identify and implement necessary interventions, litigation management and negotiation of settlements, as applicable. •Develop and maintain loss control programs and advise operating units on implementation.

•Coordinate and implement services of health professionals, insurance adjusters and other external resources that pertain to a loss to a third party.

•Evaluate the contributing causes of claimed losses, pursuit of subrogation opportunities and determination of appropriate claim payment.

•Respond to inquiries and requests regarding interpretation and explanation of general policies and procedures. •Determine causal relationships of multiple parties or events and determine the compensability or degree of liability for bodily injury, property damage and/or employee injuries. Coordinate investigation with outside parties including departments, legal counsel and external agencies. •Identify subrogation opportunities and pursue recovery of losses.

•Establish and manage adequate case reserves. Settle liability, property damage and workers compensation claims against the University within established guidelines and authority levels; assist in the negotiation of settlements for claims beyond such guidelines and authority levels.

•Produce reports analysing claim information, litigation review, and others as needed, Produce status reports and detailed reports/ correspondence with departments reflecting claim management and/or loss control strategies and recommended actions.

• Team player
• Business management
• Artistic and creative
• Quick learner
• Color expert
• Men's and women's cuts
• Weaves and extensions
• Service-minded
• Sanitize tools
• Access customer needs and give advice on hairstyles and color options
• Solve any issues the client(s) are having issues with

• Detail-oriented with extraordinary problem-solving skills
• Good in calculating numbers, and interpreting purchase orders and invoices
• Skilled in receiving freight, shipping, maintaining and tracking inventory
• Experience in organizing inventory to maximize store space
• Excellent typing speed and data entry skills
• Effective communication and interpersonal skills
• Expert in wrapping, boxing, labeling and maintaining logs
• Possess great physical strength and agility
• Ship and receive freight, pick and pull stock
• Resolve common issues or discrepancies on that may arise
• Schedule delivery of goods in coordination with the logistics department
• Bring problems to the notice of supervisor if unresolved

• Managed a high-volume workload within a deadline-driven environment
• Handled incoming calls for retail
• Responding to inquiries
• Resolving problems
• Correcting account issues
• Greet transfer and hold calls
• Build rapport, listen, clarify and manage conversational flow
• Manage upset customers, conflicts and challenging situations
• Deliver outstanding service, exceed expectations and build long-term loyalty
• Work in teams and in a self-directed environment

• Ability to Work Under Pressure
• Accuracy
• Communication
• Customer Satisfaction
• Customer Service
• Enthusiasm
• Establishing Theft Prevention Protocols
• Flexibility
• Multitasking
• Point of Sales (POS) Systems
• Resolving Customer Complaints
• Sales

• Recorded customers' orders at drive-thru and counter
• Monitored orders and ensure they arrived in a quick and in an organized manner
• Swept, mopped, and kept up with cleaning tasks regularly
• Helped in kitchen when needed
• Requested and recorded customer orders, and computed bills using cash registers
• Prepared daily food items, and cooked simple foods and beverages, using proper safety precautions and sanitary measures