Summary
Overview
Work History
Education
Skills
Servant Leadership
Timeline
Generic

Keshonda Willis

Milwaukee,WI

Summary

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met. Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Overview

10
10
years of professional experience

Work History

General Laborer

Menasha Packaging Company
05.2024 - Current
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Cleaned and maintained tools, equipment and worksites.

Fulfillment Associate

Amazon
11.2023 - 03.2024
  • Overseeing and managing the selection and handling of orders
  • Ensuring that products and/or merchandise are packed neatly and securely
  • Ensuring that all warehouse operations are well-maintained and managed
  • Using RF scanners to locate and pick items from designated storage areas
  • Packing items into boxes and containers, ensuring accuracy and quality control
  • Assisting with receiving, unloading, and storing inbound shipments of goods
  • Working in strict compliance with established safety procedures and guidelines
  • Coordinating production and shipping schedules and ensuring that they are within budgetary and time constraints
  • Confirming goods and/or merchandise information and ensuring that they match that of the work order
  • Examining merchandise for damage, flaws, and/or irregularities

Senior Executive Assistant – Chief Executive Officer

INNIO Waukesha Engines
02.2023 - 10.2023
  • Company Overview: INNIO is a global energy solution and service provider
  • We deliver innovative energy solutions and services for the power generation and compression segments
  • The Jenbacher and Waukesha product brands and my Plant digital platform harness the power of engineering, technology, and green energy to accelerate a cleaner tomorrow
  • Providing support for the CEO, and five Vice Presidents based in the Waukesha, WI location
  • Lead a team of Executive Assistants in providing support across engineering, manufacturing, distribution, marketing, and planning
  • These roles are located across the United States, Canada, and Europe
  • Leading the planning of on-site visits, conferences, town hall meetings and site tours
  • This is inclusive but not limited to: meal planning, securing spaces with the facility, coordinating air and ground transportation, and building relationships with local hotels
  • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting important communication, PowerPoint presentations, and other tasks to help facilitate effective leadership of the organization
  • Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Senior Leadership Team, including those of a sensitive or confidential nature
  • Determines appropriate course of action, referral, or response
  • INNIO is a global energy solution and service provider
  • We deliver innovative energy solutions and services for the power generation and compression segments
  • The Jenbacher and Waukesha product brands and my Plant digital platform harness the power of engineering, technology, and green energy to accelerate a cleaner tomorrow

Executive Assistant – Senior Leadership

Rockwell Automation
06.2022 - 01.2023
  • Company Overview: Rockwell Automation, Inc
  • Is an American provider of industrial automation whose brands include Allen-Bradley, FactoryTalk software and LifecycleIQ Services
  • Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 26,000 people and has customers in more than 100 countries worldwide
  • Provided support for 5 Senior Directors in Rockwell’s Global Commercial Operations Division
  • All the Senior Directors are located across North America and their teams are spread across nearly 20 different countries around the world and over 150 employees
  • Work with a global team of Executive Assistance within Rockwell as well as within newly acquired companies
  • Executes a broad variety of tasks for Senior Leadership including managing active calendar of appointments; expense reports using SAP Concur; composing / preparing correspondence; arranging complex and detailed travel plans – domestically and internationally
  • Organizes and manages agendas and logistics for key events, including Town Hall meetings, Senior Management offsite meetings and Board Meetings
  • Manage confidential information with discretion, while being adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Rockwell Automation, Inc
  • Is an American provider of industrial automation whose brands include Allen-Bradley, FactoryTalk software and LifecycleIQ Services
  • Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 26,000 people and has customers in more than 100 countries worldwide

Executive Assistant – Senior Leadership

Advanced Systems Group
01.2022 - 06.2022
  • Company Overview: Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business, providing primary support for the Executive Vice President of Brunswick & President of ASG, as well as he ASG Senior Leadership Team (SLT)
  • This includes the President of ASG Americas Division and four (4) additional Vice Presidents
  • The primary point of contact for the ASG Menomonee Falls location
  • Work with a global team of Executive Assistance with ASG and Brunswick to provide support along with the coordination task and responsibilities
  • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting key communications/PowerPoint, and other tasks to help facilitate effective leadership of the organization
  • Organizes and manages agendas and logistics for key events, including Town Hall meetings and Senior Management offsite meetings
  • Project Manager for reinventing the policy for office security procedures and controlling access via the reception desk (monitor logbook, issues visitor badges, etc.)
  • Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business, providing primary support for the Executive Vice President of Brunswick & President of ASG, as well as he ASG Senior Leadership Team (SLT)
  • This includes the President of ASG Americas Division and four (4) additional Vice Presidents

Administrative Assistant to COO & CFO

Vivent Health
03.2021 - 12.2021
  • Manage monthly financial statements for C-Level Executives to include the CEO, COO & CFO
  • Draft creative communication and content to business updates to internal partners and teams regarding the state of the business, operational updates, upcoming events, important dates and celebratory announcements
  • Organizes, communicates and serves as the point of connection constituents throughout the enterprise
  • Supports the onboarding process for new hires throughout the enterprise both stateside and beyond
  • Exercises discretion while handling files, safeguarding complex and confidential records for leadership team
  • Simultaneously manages general office responsibilities while managing the active calendar, meeting planning and travel planning for executives while leading volunteer groups within the organization
  • Solid relationship building skills while exercising confidentiality in order to build trust and offer the best experience both in person and virtually
  • Earned the trust of key leadership throughout the enterprise by maintaining confidentiality, serving as a support system, problem solving and analytical thinking with a proactive approach

Administrative Assistant to COO

Vivent Health
11.2017 - 03.2021
  • Created and synthesized systems and processes improving day to day operations for all multidisciplinary functions
  • Arranged multi-leg travel logistics for C-Level executives
  • Provided high level administrative support in a manner that conforms to strict confidentiality during 3 mergers
  • Coordinated all logistics pertaining to COO & senior leaderships daily schedule, calendars, domestic travel and activities and meetings involving key stakeholders both internally and externally
  • Assisted in providing support for the Board of Directors Quality Committee
  • Assisted with writing and editing letters, emails, memos and other correspondence on behalf of the COO
  • Maintained and built relationships with external business leaders, vendors, stakeholders and all other constituents
  • Supported the PPE team during the brink of COVID, managing the inventory of supplies and special safety materials

Training Coordinator and Data Analyst

America Works
05.2015 - 11.2017
  • Built external business relationship that offered training opportunities for clients looking to start new careers
  • Worked with State and Local officials to ensure that the training programs offered aligned with the needs of growing industries in Wisconsin
  • Helped Non-Custodial Parents find employment and training opportunities to reduce the rates of unpaid child support and lead to healthier family dynamics and outcomes
  • Hosted city-wide employment events with over 85 employers in one space while also providing resume assistance, interview attire, interview coaching, one the spot job placement and hires
  • Advise clients on job placement opportunities reducing unemployment rates by 17% for the 53206-zip code
  • Meet with and provide resources resulting in successful job placements

Education

University of Phoenix
Milwaukee, WI
01.2013

Skills

  • Strategic Multitasker
  • Impeccable Organizer
  • Effective Communicator
  • Teamwork and collaboration
  • Computer skills
  • Problem-solving
  • Exceptional interpersonal skills
  • Microsoft Word
  • Time management
  • Attention to detail
  • Customer and client relations
  • Friendly and courteous

Servant Leadership

  • African American Professional Network, Member, Support the UNCF Walk/Run and helped raise nearly $200K., Provide support for Cass Street School through STEM related activities., Assisted with planning an employee-based networking event.
  • The Village at Vivent, Inaugural Chairperson, Worked with over 100 Champions that identify as African American or Biracial., Created monthly agendas and built a professional development annual agenda., Participated in the planning for Vivent Health’s first month long Black History Month Celebration.
  • Sickle Cell Warriors of Wisconsin, Inaugural Board Member, Hosted and sponsored several local and nationally recognized events., Partnered with Children’s Hospital and Froedtert Hospital.

Timeline

General Laborer

Menasha Packaging Company
05.2024 - Current

Fulfillment Associate

Amazon
11.2023 - 03.2024

Senior Executive Assistant – Chief Executive Officer

INNIO Waukesha Engines
02.2023 - 10.2023

Executive Assistant – Senior Leadership

Rockwell Automation
06.2022 - 01.2023

Executive Assistant – Senior Leadership

Advanced Systems Group
01.2022 - 06.2022

Administrative Assistant to COO & CFO

Vivent Health
03.2021 - 12.2021

Administrative Assistant to COO

Vivent Health
11.2017 - 03.2021

Training Coordinator and Data Analyst

America Works
05.2015 - 11.2017

University of Phoenix

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Keshonda Willis