Keshondra Cousin
Harvest,AL
Summary
Leasing Specialist with 13+ years of customer-focused experience in property leasing, residential sales, and relationship management. Proven ability to convert leads, conduct effective property tours, manage applications, and maintain high occupancy rates. Skilled in CRM systems including OneSite, Yardi, Knock, and Reputation, with a strong understanding of Fair Housing guidelines. Recognized for excellent communication, follow-up, and the ability to create positive resident experiences while supporting community operations. Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates. Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Hawthorne Residential Partners LLC
08.2025 - Current
- Greeted and engaged prospective residents, conducted property tours, and presented available units tailored to resident needs.
- Assisted applicants with leasing paperwork, background checks, and approval processes to ensure smooth onboarding.
- Performed consistent follow-up calls and emails, resulting in strong lead-to-lease conversion rates.
- Highlighted community amenities and benefits to support leasing decisions and encourage long-term residency.
- Utilized Yardi, Knock, and Reputation to track leads, manage resident interactions, and update community information.
- Assisted prospective tenants in property tours, showcasing amenities and community features.
- Facilitated lease negotiations, ensuring compliance with company policies and local regulations.
Inside Sales Support
Verizon Wireless
01.2022 - 01.2024
- Executed outbound calling campaigns to generate interest and strengthen customer relationships.
- Collected customer feedback and used insights to enhance marketing and outreach strategies.
- Trained new staff on communication and sales techniques, improving team performance.
- Analyzed consumer data to identify sales opportunities—skills directly transferable to lead management in leasing.
- Built lasting relationships, contributing to repeat business and strong customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Leasing Consultant
The Davis - The Elmington
01.2020 - 01.2021
- Conducted property tours and provided detailed information on unit layouts, policies, and community features.
- Processed applications, communicated screening results, and coordinated move-ins.
- Maintained detailed lead logs and performed proactive follow-up to maximize occupancy.
- Leveraged Yardi, Knock, and Reputation software for accurate leasing documentation and communication tracking.
- Developed marketing strategies to enhance property visibility and attract new residents.
- Managed resident relations, addressing concerns promptly to maintain high satisfaction levels.
- Assisted prospective tenants in property tours, showcasing amenities and community features.
- Facilitated lease negotiations, ensuring compliance with company policies and local regulations.
Retail Sales Consultant | Assistant Manager
AT&T
01.2014 - 01.2020
- Supported customer decision-making through expert product knowledge and needs assessment.
- Managed team operations, staff training, and closing procedures while maintaining customer satisfaction.
- Prepared business reports and presentations using Excel and PowerPoint—useful for leasing activity tracking and reporting.
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in selecting products that matched their needs, enhancing overall shopping experience.
Education
Associate of Arts - Speech-Language Pathology
Alabama A&M University
Normal, Alabama, ALSkills
- Leasing & Sales
- Property tours
- Upselling community amenities
- Occupancy goal support
- Customer & Resident Relations:
- Professional communication
- Fair Housing awareness
- Administrative & Operational:
- Software
- Yardi
- Knock
- Reputation
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Leasing Consultant
Hawthorne Residential Partners LLC
08.2025 - Current
Inside Sales Support
Verizon Wireless
01.2022 - 01.2024
Leasing Consultant
The Davis - The Elmington
01.2020 - 01.2021
Retail Sales Consultant | Assistant Manager
AT&T
01.2014 - 01.2020
Associate of Arts - Speech-Language Pathology
Alabama A&M University