KESHONDRA PORCHIA
Little Elm
Summary
Results-driven healthcare operations leader with 14+ years of progressive leadership experience across coding operations, risk adjustment, revenue cycle, compliance, quality improvement, and patient access. Proven ability to lead high-performing teams, improve operational performance, maintain exceptional coding quality, develop future leaders, and partner with executive leadership to deliver strategic organizational goals. Currently serving as a Coding Operations Supervisor while completing a Doctor of Healthcare Administration.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Coding Operations Supervisor
CHRISTUS Health
01.2026 - Current
- Lead a team of 10 coding professionals responsible for productivity, quality, compliance, and employee engagement.
- Achieved 95% coding quality score by coaching, monitoring quality, and providing targeted education.
- Monitor KPIs, productivity, quality metrics, and turnaround times to drive continuous improvement.
- Led onboarding and mentoring programs while overseeing succession planning and professional development efforts.
- Collaborated with executive leadership to enhance workflows and operational performance across strategic initiatives.
Senior Coding Auditor
CHRISTUS Health
01.2024 - 01.2026
- Conducted coding audits and compliance reviews, enhancing documentation quality and ensuring coding accuracy.
- Collaborated with providers and operational leaders to identify trends and drive process improvements.
- Conducted comprehensive audits of financial records and operational processes.
- Evaluated compliance with healthcare regulations and internal policies.
- Collaborated with cross-functional teams to identify risk areas and improve controls.
Education Specialist / Patient Referral Coordinator
Southwestern Health Resources
01.2022 - 01.2024
- Streamlined workflow through education, audit findings, and compliance initiatives to enhance team effectiveness.
- Improved documentation quality and collaborated with departments to achieve better operational outcomes.
- Developed educational materials for health programs and community outreach initiatives.
- Collaborated with healthcare teams to assess patient education needs and strategies.
- Conducted training sessions for staff on effective patient communication techniques.
Medical Coding Report Analyst
Parallon Shared Services
01.2018 - 01.2022
- Developed operational reports and analytics to facilitate executive decision-making and enhance performance.
- Analyzed data to identify trends and support decision-making processes.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Prepared comprehensive reports for management review and strategic planning.
Patient Access Supervisor
Texas Health Resources
01.2019 - 01.2021
- Directed daily operations for 35 employees, managing staffing, scheduling, payroll, coaching, and performance management to ensure efficient workflow.
- Enhanced employee performance through targeted leadership development and effective operational oversight.
- Supervised patient access staff and coordinated daily operations for efficient service.
- Managed patient registration processes and ensured compliance with healthcare regulations.
- Trained new team members on systems and procedures for patient access.
Patient Access Supervisor
Baylor Scott & White Health
01.2016 - 01.2018
- Managed a team of 28 employees responsible for patient access and front-end revenue cycle operations.
- Led hiring, onboarding, coaching, and workflow improvement initiatives to enhance service delivery.
- Supervised patient registration and appointment scheduling processes.
- Trained staff on customer service and patient interaction best practices.
- Coordinated insurance verification and eligibility checks for patients.
Education
Doctor of Healthcare Administration -
Oklahoma State University
Master of Healthcare Leadership -
East Texas A&M University
Commerce, TX 01.2024 - 05.2025
Bachelor of Healthcare Administration -
East Texas A&M University
Commerce, TX 08.2022 - 12.2023
Associate of Science -
Dallas College
Dallas, TX 08.2018 - 05.2020
Skills
- Healthcare Operations
- Revenue Cycle
- People Leadership
- Performance Management
- Regulatory Compliance
- Executive Communication
- Workforce Development
- Change Management
- Risk Adjustment Strategy
- Operational Excellence
- Strategic Planning
- Quality Improvement
- Process Improvement
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Continuous Improvement
Certification
- Certified Professional Coder (CPC)
- Certified Risk Adjustment Coder (CRC)
- AAPC Approved Instructor – Risk Adjustment
Affiliations
American Academy of Professional Coders (AAPC)
LEADERSHIP HIGHLIGHTS
- 14+ years of progressive healthcare leadership experience.
- Managed teams ranging from 10 to 35 employees across multiple healthcare systems.
- Maintained a 95% coding quality score through coaching, quality monitoring, and education.
- AAPC Approved Instructor with expertise in workforce development.
- Experienced in operational excellence, compliance, performance management, and change leadership.
Timeline
Coding Operations Supervisor
CHRISTUS Health
01.2026 - Current
Master of Healthcare Leadership -
East Texas A&M University
01.2024 - 05.2025
Senior Coding Auditor
CHRISTUS Health
01.2024 - 01.2026
Bachelor of Healthcare Administration -
East Texas A&M University
08.2022 - 12.2023
Education Specialist / Patient Referral Coordinator
Southwestern Health Resources
01.2022 - 01.2024
Patient Access Supervisor
Texas Health Resources
01.2019 - 01.2021
Associate of Science -
Dallas College
08.2018 - 05.2020
Medical Coding Report Analyst
Parallon Shared Services
01.2018 - 01.2022
Patient Access Supervisor
Baylor Scott & White Health
01.2016 - 01.2018
Doctor of Healthcare Administration -
Oklahoma State University