Summary
Overview
Work History
Education
Skills
Timeline
Generic

KESHONDRA WALLACE

Conyers,GA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Community Improvement Technician 3

Rockdale County Government
09.2023 - Current


  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Maintain basic reports and information about work orders and activities.
  • Responsible for basic, general upkeep, trash pickup, and cleaning.
  • removal of dead animal, litter removal, heavy item removal, Traffic control, Event setup/breakdown, and participation in community cleanup events.


Area Leader

Luxottica
06.2021 - 11.2023
  • Led training initiatives for new hires, contributing to their rapid integration into the team environment.
  • Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals.
  • Established strong relationships with clients by maintaining open lines of communication and promptly addressing any issues that arose.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
  • Fostered an inclusive work culture where diverse perspectives were valued, promoting greater innovation among team members.
  • Mentored junior staff members for professional growth and skill development, fostering a positive work environment.

HANWA

SURGE Staffing
09.2019 - 11.2019
  • Solved functional and technical obstacles and worked closely with project team from different streams.
  • Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
  • Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
  • Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.

Home Chef

Kelly Services
08.2017 - 01.2018
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Disciplined and dedicated to meeting high-quality standards.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.

Assistant Director

Destiny Starr Academy
08.2016 - 07.2017
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked with team leaders to arrange schedules based on production requirements and available resources.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Lead teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.

Apparel Associate

Walmart
04.2014 - 10.2016
  • Displayed and organized products in store to help customers locate products easily.
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Obtained accurate measurements of customers' arms, waist and chest to provide exact size in clothing.
  • Greeted and interacted with over [Number] customers per [Timeframe] to assist in selecting and locating merchandise.
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.

Cashier

Family Dollar
05.2015 - 08.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Shift Manager

Pizza Hut
07.2012 - 08.2014
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Checked building to confirm maintenance and cleaning met code and regulations.

Education

Southeastern High School
Chillicothe, OH

Skills

  • Code and Quality Standards
  • Software Testing and Validation
  • Organization and Time Management
  • Databases: Oracle, MongoDB
  • Sweeping and Mopping
  • Credits and Refunds
  • Inventory Stocking
  • Enrollment Requirements
  • Running Errands
  • Dietary Needs
  • Microsoft Office
  • Maintaining Required Compliance
  • Employee Coaching and Motivation

Timeline

Community Improvement Technician 3

Rockdale County Government
09.2023 - Current

Area Leader

Luxottica
06.2021 - 11.2023

HANWA

SURGE Staffing
09.2019 - 11.2019

Home Chef

Kelly Services
08.2017 - 01.2018

Assistant Director

Destiny Starr Academy
08.2016 - 07.2017

Cashier

Family Dollar
05.2015 - 08.2015

Apparel Associate

Walmart
04.2014 - 10.2016

Shift Manager

Pizza Hut
07.2012 - 08.2014

Southeastern High School

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