Keshone Schneider
Blackfoot,US
Summary
Analytical and results-driven legal professional serving as a Paralegal with the State of Idaho Public Defender’s Office. Providing comprehensive legal support through advanced research, case management, and high-volume document preparation. Extensive experience in drafting and reviewing complex legal documents, including motions, subpoenas, pleadings, and appellate briefs, ensures strict adherence to procedural rules, statutory requirements, and ethical standards. Over 19 years of diverse professional experience in quality assurance, operations leadership, team development, legal and contract experience, and business management.
Overview
21
21
years of professional experience
Work History
Paralegal
State of Idaho Public Defender’s Office
Pocatello, Idaho
04.2025 - Current
- Provide legal and administrative support to public defenders handling criminal cases across various stages of litigation
- Draft 20–30 legal documents daily, including motions, subpoenas, pleadings, discovery requests and responses, and appellate case briefs
- Prepare and format court-ready filings in compliance with federal, state, and local court rules
- Conduct legal research and cite-check case law to support motions and briefs
- Manage case files from intake through resolution, ensuring deadlines are met
- Coordinate service of process and subpoena compliance with third parties
- Communicate with clients, opposing counsel, and court personnel regarding case status and procedural matters
- Assist attorneys in trial preparation, including exhibit organization and witness coordination
OWNER/ OPERATOR
Bubble Up Cleaning
09.2023 - Current
- Oversee daily business operations, ensuring seamless service delivery.
- Manage inventory and bookkeeping, optimizing resource allocation.
- Implement strategies to enhance client satisfaction and retention.
- Drive business growth through effective management practices.
ASSISTANT GIRLS’ VARSITY SOCCER COACH
Snake River High School
Blackfoot, Idaho
06.2020 - 06.2025
- Developed tailored workout routines, elevating team performance and leading to state playoff qualifications for two consecutive seasons.
- Fostered team spirit and individual growth, transforming a struggling program into a competitive force in high school soccer.
- Implemented creative training techniques, enhancing athletes’ strength and conditioning for both in-season and off-season periods.
- Mentored athletes in physical and mental aspects of soccer, contributing to their overall development and team success.
- Strategized long-term program improvements, setting ambitious goals and inspiring athletes to exceed expectations.
QUALITY SUPPORT/ GIG SUPPORT AMBASSADOR
Omni Interactions
01.2022 - 04.2025
- Provide expert support for Intuit’s TurboTax and QuickBooks lines, enhancing customer satisfaction
- Elevated to Tier Two to mentor and support service reps, improving team efficiency. Later elevated to a Gig Support Ambassador
- Elevated to Tier Two/SME role, providing crucial support to customer service reps and monitoring phone queue for guideline adherence and feedback
- Spearheaded call avoidance team, developing protocols to identify and address issues, enhancing overall service efficiency and service delivery
- Analyzed customer interactions for TurboTax and QuickBooks, identifying trends and implementing strategies to improve service delivery
- Meticulously monitored service quality, ensuring consistent application of guidelines and providing constructive feedback to enhance team performance
OWNER/ OPERATOR/ BOOKKEEPER/ PAYROLL
Wake Up Call
Blackfoot, Idaho
06.2005 - 01.2022
- Oversaw all operations including HR, payroll, and customer service, ensuring smooth workflow.
- Transformed underperforming business into a thriving enterprise with strategic management.
- Negotiated and managed vendor contracts for coffee suppliers, food distributors, equipment providers, and service vendors
- Drafted, reviewed, and executed agreements for event partnerships, catering services, and community collaborations
- Led employee management and recruitment, fostering a collaborative team environment.
- Managed comprehensive business operations including bookkeeping, payroll, inventory, HR, and customer service, ensuring smooth day-to-day functioning and growth.
- Leveraged 11 years of QuickBooks expertise to streamline financial processes, maintain accurate records, and optimize inventory management for improved efficiency.
- Implemented creative solutions to expand business from single location to multi-unit operation, demonstrating adaptability and strategic thinking in competitive market.
- Fostered strong team environment through effective employee management, recruitment, and training, contributing to enhanced productivity and customer satisfaction.
Education
BACHELOR OF APPLIED ARTS - PARALEGAL STUDIES
Idaho State University
Pocatello, Idaho05-2012
ASSOCIATE OF PARALEGAL STUDIES - undefined
Idaho State University
Pocatello, Idaho05-2010
Skills
- Paralegal
- Customer Service
- Quality Assurance
- Team Management
- Entrepreneurship
- Human Resources
Timeline
Paralegal
State of Idaho Public Defender’s Office
04.2025 - Current
OWNER/ OPERATOR
Bubble Up Cleaning
09.2023 - Current
QUALITY SUPPORT/ GIG SUPPORT AMBASSADOR
Omni Interactions
01.2022 - 04.2025
ASSISTANT GIRLS’ VARSITY SOCCER COACH
Snake River High School
06.2020 - 06.2025
OWNER/ OPERATOR/ BOOKKEEPER/ PAYROLL
Wake Up Call
06.2005 - 01.2022
ASSOCIATE OF PARALEGAL STUDIES - undefined
Idaho State University
BACHELOR OF APPLIED ARTS - PARALEGAL STUDIES
Idaho State University