Keshonna Law
Woodbridge,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Luminis Health
11.2021 - Current
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Office Manager
United Postal Service
05.2017 - 10.2021
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Customer Service Supervisor
Hallmark Gold Crown
11.2011 - 05.2017
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Ensured timely processing of incoming documents, maintaining an efficient workflow within the office environment.
Education
Stratford University
Falls Church, VASkills
- Supply Management
- Cash Handling
- Office Organization
- Administrative Support
- Administrative Skills
- Bookkeeping
Certification
- CAP - Certified Administrative Professional
Timeline
Front Desk Receptionist
Luminis Health
11.2021 - Current
Office Manager
United Postal Service
05.2017 - 10.2021
Customer Service Supervisor
Hallmark Gold Crown
11.2011 - 05.2017
Stratford University
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