Keshonna Powell
Sandy Springs,GA
Summary
Well-qualified professional bringing many years of progressive experience in education. Service-oriented and relationship-driven with good administrative and customer service skills. Seek long-term position with room for growth. Ambitious professional with several years of experience in education. Talent for delivering scheduled lectures and compiling current educational information for use in presentations. Committed to serving as mentor and liaison for students needing extra support.
Overview
12
12
years of professional experience
Work History
Teacher Supervisor
KinderCare Learning Centers
Sandy Springs, GA
03.2023 - Current
- Provided instructional support to teachers in the areas of curriculum development, instruction and assessment.
- Conducted classroom observations and provided feedback to teachers on their performance.
- Reviewed student work samples to ensure alignment with district standards.
- Developed and implemented professional development plans for staff members based on identified needs.
- Facilitated team meetings, individual coaching sessions and workshops for faculty members.
- Monitored teacher compliance with state laws, regulations and district policies.
- Analyzed test scores, attendance records, disciplinary referrals and other indicators of student success.
- Ensured compliance with all applicable state laws and regulations regarding special education services.
- Assisted in resolving conflicts between students or between students, teachers, parents, administrators.
- Organized parent-teacher conferences as needed in order to discuss any academic concerns.
Medical Receptionist
Grady Memorial Hospital
Atlanta, GA
01.2020 - 07.2022
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
CSR Inventory Manager/ Accountant
BroadRange Logistics
08.2020 - 01.2021
- Implemented and maintained internal financial controls to reduce risk
- Reviewed annual expenses by category to assist in preparing operating budgets for the next year
- Performed basic accounting tasks, including accounts payable, accounts receivable, preparation of financial statements, and cash flow analysis
- Prepared and managed schedules for accruals, asset depreciation, and prepaid expenses
- Filed monthly sales tax returns for all operating companies
- Prepared journal entries and accurately entered data into accounting software
- Tracked company expenditures against budget allocations and reported on status
- Supported general accounting tasks to complete the monthly close process
- Support accounts payable activities, contributing to timely and accurate invoice creation and issuance
- Established and maintained well-organized financial systems and controls with coding tables and accounting management structures
- Posted monthly, quarterly, and annual financial reports to consistently meet deadlines for filings
Forklift Operator
Coca-Cola Bottling Company United Inc
GA
02.2019 - 01.2020
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities for 4 years
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Inspected equipment for defects and performed repairs or maintenance tasks
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Kept storage areas organized, clean and secure to fully protect company assets
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task
CSR
Nordstrom
Sandy springs, GA
08.2018 - 04.2019
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Educated customers on promotions to enhance sales
- Compiled customer feedback and recommended service delivery improvements to management to increase sales by 15% more
Hospitality Specialist
BENIHANA
08.2016 - 01.2017
- Provide guests with menus
- Greet guests and seat them at tables or in waiting areas
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns addressed
- Took and prepared to-go orders
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
Picker/Material Handler
BABY CARTERS/OSHKOSH
10.2014 - 10.2015
- Check specifications of materials loaded or unloaded against information contained in work orders
- Inform designated employees or departments of items loaded or problems encountered
- Evaluate employee performance and prepare performance appraisals
- Checked inventory and selected 30% increased products from specific locations based upon customer orders and availability
Assistant Manager
TOYS R US
06.2013 - 12.2014
- Inventory stock and reorder when inventory drops to a specified level
- Monitored sales activities to ensure that customers receive 100% satisfactory service with quality goods
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers
Server
MARCOS PIZZA
09.2012 - 05.2013
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Took orders for customers for food or beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepared hot, cold, and mixed drinks for customers, and chill bottles of wine
- Informed customers of daily specials
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales
Education
Bachelors Degree - Psychology, Criminal Justice
Georgia Gwinnett University
Lawerenceville04-2017
Skills
- General Ledger Accounting
- Performance appraisal
- Budget
- Tax return
- Accounting software
- Accounts payable
- Accounting Management
- Information Technology Infrastructure Library
- Performance management
- Sales tax
- Financial statement
- Accounts receivable
- Accrual
- Records management
- Fraud Analyst
- Special education
- Teacher mentoring
- Business intelligence
- Deep learning
- Patient-focused care
- Check-in coordination
- Intake control
- Account management
- Equipment sterilization
- Patient assessments and care
- Customer service
- General housekeeping
Languages
English, Advanced
Timeline
Teacher Supervisor
KinderCare Learning Centers
03.2023 - Current
CSR Inventory Manager/ Accountant
BroadRange Logistics
08.2020 - 01.2021
Medical Receptionist
Grady Memorial Hospital
01.2020 - 07.2022
Forklift Operator
Coca-Cola Bottling Company United Inc
02.2019 - 01.2020
CSR
Nordstrom
08.2018 - 04.2019
Hospitality Specialist
BENIHANA
08.2016 - 01.2017
Picker/Material Handler
BABY CARTERS/OSHKOSH
10.2014 - 10.2015
Assistant Manager
TOYS R US
06.2013 - 12.2014
Server
MARCOS PIZZA
09.2012 - 05.2013
Bachelors Degree - Psychology, Criminal Justice
Georgia Gwinnett University
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