Keshonne Trotter
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Household Manager
Shonnie's Care Home
07.2019 - 05.2022
- Scheduled appointments for medical, dental and self-care needs.
- Planned youth activities to foster intellectual and emotional development.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Performed cleaning and organization duties.
- Maintaining the home and keeping things running smoothly.
- Budgeting
Sales Associate
Macy's
10.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Merchandise Associate
Sears
10.2011 - 06.2012
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Updated signage and price tags to reflect current sales.
- Communicated with vendors to answer questions, order samples and resolve issues.
Office Assistant
Springs Preserve
05.2010 - 05.2011
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Data Clerk
Lutheran Social Services
06.2009 - 12.2009
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV06.2007
Skills
- Schedule Coordination
- Financial Records and Processing
- Data Entry
- Team Management
- Management Experience
- Exceptional attention to detail
- Root Cause Analysis
- Document Scanning Software
- Patient Charting
- Scheduling Management
- Office Administration
- Customer Communication
Certification
- Certificate of Completion in Nursing Assistant Training Program
- Certificate of Recognition
- City of North Las Vegas 2009 Clark County Summer Business Participant
- Senatorial Certificate of Congratulations
- Certificate of Achievement
Timeline
Household Manager
Shonnie's Care Home
07.2019 - 05.2022
Sales Associate
Macy's
10.2016 - 03.2017
Merchandise Associate
Sears
10.2011 - 06.2012
Office Assistant
Springs Preserve
05.2010 - 05.2011
Data Clerk
Lutheran Social Services
06.2009 - 12.2009
High School Diploma -
Eldorado High School
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