Summary
Overview
Work History
Education
Skills
Software
Timeline
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Keshun Scott

Customer Service Management
Houston,TX

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
2 2017 - 03.2022
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Front Desk Manager

The Hyatt Hotels Corporations
08.2013 - 02.2017
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Optimized room inventory management, resulting in reduced overbooking occurrences.
  • Increased repeat business by providing exceptional service and promptly handling guest feedback.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Student Affairs Coordinator Assistant

Texas Southern University
08.2012 - 12.2014
  • Provide leadership and coordination within the Office of the Dean of Students related to student assistance matters
  • Advise students in resolving problems related to behavioral, academic, administrative crises and coordinate case management efforts
  • Consult with faculty and staff related to students of concern and develop strategies to assist individuals manage difficult student situations
  • Serve as a resource and referral agent to resolve student issues and act as a liaison to campus and community groups
  • Recruit, train, and supervise student peer advisors and graduate assistants
  • Develop and recommend policies related to program development and student assistance activities
  • Responsible for implementing program priorities and setting goals and objectives for the U and I Care program including coordinating efforts with campus partners and supervising staff efforts
  • Provide educational outreach activities and workshops to faculty, staff, department heads, and student groups on topics such as conflict mediation, academic integrity, and how to help distressed/disturbed students
  • Develop assessment protocols related to student learning outcomes and data collection related to student cases and outreach activities
  • Assist DOS staff with on-site management of student events and monitoring of student activities at campus activism and large social events
  • Perform other related duties and participate in special projects as assigned.

Education

Bachelor of Arts - Telecommunication Management

Texas Southern University

Skills

Customer-Oriented

Inventory Control

Schedule Management

Training and mentoring

Staff Management

Staff Scheduling

Business Administration

Policy Enforcement

Software

Adobe

Microsoft Suite

Search Engine Optimization(SEO)

Variety of POS Systems

Timeline

Front Desk Manager

The Hyatt Hotels Corporations
08.2013 - 02.2017

Student Affairs Coordinator Assistant

Texas Southern University
08.2012 - 12.2014

Shift Supervisor

CVS Pharmacy
2 2017 - 03.2022

Bachelor of Arts - Telecommunication Management

Texas Southern University

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Keshun ScottCustomer Service Management