Keshuna Baker
Lake Park,GA
Summary
Proven security and customer service expert from Metro One Loss Prevention, adept in incident reporting and relationship management. Excelled in high-stress situations, enhancing safety and customer loyalty. Skilled in Microsoft Excel and critical thinking, demonstrating a strong ability to multitask and solve complex problems efficiently. Achieved a significant reduction in unauthorized access through vigilant security protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Metro One Loss Prevention
03.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Retail Sales Associate
Bealls Store
09.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Clerk
Hampton Inn By Hilton
04.2023 - 04.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Customer Service Representative
Walmart
01.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Valdosta HIGH School
Valdosta, GA05.2019
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Complex Problem-solving
- Relationship building and management
- Document management
- Theft prevention training
- Telephone etiquette
- Filing systems
- Database entry
- Basic accounting
- Schedule and calendar management
- Record preparation
- Customer service
- Critical thinking
Certification
- CPR/AED Certification
Timeline
Retail Sales Associate
Bealls Store
09.2024 - 01.2025
Security Officer
Metro One Loss Prevention
03.2024 - Current
Clerk
Hampton Inn By Hilton
04.2023 - 04.2024
Customer Service Representative
Walmart
01.2022 - 03.2023
Diploma -
Valdosta HIGH School
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