Keshunda Patterson

Engaging with customers over the phone effectively addressing inquiries and providing solutions resulting in a 20% increase in customer satisfaction ratings.

Assisting customers with product information and troubleshooting, resulting in improved understanding and customer loyalty.

Resolved billing issues , resulting in an 15% decrease in outstanding invoices.

Handle customers' financial transactions, including cashing cheques, completing money transfers and closing accounts while understanding customers needs and advise from the suited banking solutions for a positive customer experience.