Keshunik Clayton

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Increased appointment scheduling efficiency by implementing user-friendly software systems.
• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.

managed high stressed situations effectively while resolving disputes or conflicts.

Resolved customer complaints with empath resulting in increased loyalty and repeat business

Handled escalated calls effectively finding satisfactory resolutions to both customers and the company alike

Responded to customer request for product services and company information

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.