Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Kesi Ah-Hoy

Kesi Ah-Hoy

Laie,HI

Summary

Driven by providing exceptional service and leadership. Empowered by my failures and always in a growth mindset and have been able to adjust to the trends of the working industry. Reliable leader offering the ability to create trusting relationships with peers and those around and bringing a healthy working culture to a team. My key strength is being leader from the front and inspiring a team culture that is positive and team driven. I also have the ability to control high pressured environments and be solution oriented while being mindful of company goals and vision.

Overview

6
6
years of professional experience

Work History

Operations Manager

Hawaii Tours & Activities
Laie, HI
04.2021 - Current
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Collected customer fees, managed refunds, and provided complete sales documentation.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed scheduling, training and inventory control.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Help oversee financial management, budget management, accounting and payroll activities.
  • Help upkeep the maintenance of tour vehicles and strategically set future blueprints according to our everchanging inventory.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Creative thinking to implement incentives for employees/Tour Guides for overall company growth.
  • Crafted operations best practices using audits and project management team feedback.
  • Maintaining and promoting healthy work habits/balance with life with associates.

Ground Operations Manager

Pearl Harbor Tours
La'ie, HI
04.2021 - Current
  • Manage and conduct operation plans for the Annual December 7th Pearl Harbor Parade that consists of High School and University Bands from all over the country.
  • Manage movements for the parade with well over 4,000 guests for their weekly activities.
  • Delegate work to employees to assist in delivering the bands equipment to their performance locations.
  • Participate in yearly planning to accommodate and execute hosting 4,000 guests and growing.
  • Speak and build relationships with other major Commercial Tourism companies to help utilize their assets in assistance to our movements.
  • Formed relationships with group leaders and planned activities/meal plans for their week excursion
  • Provide Excellent customer service and follow through with group leaders.

Graduate Assistant Coach

Oregon State University
Corvallis, OR
03.2018 - 11.2021
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Conducted recruiting visits with prospective student-athletes to discuss program offerings and expectations.
  • Provided individual instruction during practices to help players develop specific skills and techniques.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Expert user of Google Sheets & Excel to execute plans, track and trend data and mimic opposing teams game plan.
  • Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
  • Assisted coach in organizing practices at home and away.
  • Traveled with teams for away games, providing support as needed throughout the duration of trips.
  • Directed weekly film sessions to review opponents' tendencies and highlight areas of improvement for own team.
  • Developed a "Players Coach" relationship with players.
  • Aided in creating a winning culture

Varsity Football Coach

Kahuku High & Intermediate School
Kahuku, HI
05.2021 - 12.2021
  • Developed exercise regimens targeting individual athlete needs.
  • Organized and supervised training activities, such as weight lifting, drills and conditioning exercises.
  • Provided strategic gameplan solutions learned on the college level
  • Collaborated with other coaches, trainers, athletic directors, administrators, parents, fans and media personnel related to the program.
  • Coached the Running Back Position
  • Aided in getting players to reach and maintain a standard of a 3.5 GPA or higher.
  • Mentored players both on and off the field in order to develop life skills.
  • Connected players with college opportunity/looks from universities.
  • Developed a "Players Coach" relationship.
  • Developed and gained a foundational trust with players.
  • Assisted in winning the Open Division Hawaii State Football Championship in 2021.

Substitute Teacher

BYU Hawaii
La'ie, HI
01.2023 - Current
  • Substitute for Professor Mona Ah-Hoy
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Organized classroom activities, games and tasks to enhance interactive learning experience.
  • implemented previous coaching experience and tactics to successfully achieve 100% full participation with a competitive/fun environment.
  • Substituted Beginners Basketball, Advanced Basketball and Table Tennis.

Store Front Staff Member/Delivery Driver

Sherwin-Williams Paint Store
Kaneohe, HI
05.2020 - 03.2021
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Managed daily paperwork including invoices, purchase orders, returns.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Processed special orders for hard-to-find items quickly and efficiently.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Coordinated with other departments within the store to ensure smooth operations.
  • Delivered paint inventory for contractors island wide
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Developed relationships with key suppliers to secure best pricing for products.

House Painter

Mark Feltman - Contractor
La'ie, HI
05.2020 - 03.2021
  • Performed series of surface preparation techniques to maximize paint durability.
  • Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
  • Prepared surfaces for painting by filling cracks, holes and other imperfections with caulk or putty.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Erected scaffolding or swing gates or set up ladders to work above ground level.
  • Waterproofed surfaces using felt paper, asphalt paper, tar, caulk and other components.

Education

Oregon State University
Corvallis, OR

Skills

  • Logistics Oversight
  • Business Development
  • Performance Monitoring
  • Computer Skills
  • Calm Under Pressure
  • Friendly, Positive Attitude
  • Troubleshooting
  • Team Building
  • Relationship Building
  • Planning
  • Collaboration
  • Excellent Communication
  • Coaching and Mentoring
  • Strategic Planning
  • Operations Management
  • Employee Motivation

Affiliations

  • Family beach days
  • Open gym basketball
  • Weight lifting
  • Rugby
  • Fixing cars

Accomplishments

  • No. 1 rated running back in Hawai’i and No. 14 in the West per Scout
    • No. 12 running back in the nation per 247Sports
    • Also played in the ‘wildcat’ formation on offense and safety on defense
    • Helped lead Kahuku to the 2015 state title rushing for 103 yards on 30 carries and scored four touchdowns
    • November 2015 Hawai’i Quarterback Club SportsPerson of the Month
    • 2015 Oahu Interscholastic Offensive Player of the Year
    • Played in the inaugural Polynesian Bowl in January 2017
    • 2015 and ’16 first team all-state
    • Team captain as a senior
  • 2016 Boys Basketball Hawaii Champions
  • 2017 Oregon State Freshman player of the week

References

References available upon request.

Timeline

Substitute Teacher

BYU Hawaii
01.2023 - Current

Varsity Football Coach

Kahuku High & Intermediate School
05.2021 - 12.2021

Operations Manager

Hawaii Tours & Activities
04.2021 - Current

Ground Operations Manager

Pearl Harbor Tours
04.2021 - Current

Store Front Staff Member/Delivery Driver

Sherwin-Williams Paint Store
05.2020 - 03.2021

House Painter

Mark Feltman - Contractor
05.2020 - 03.2021

Graduate Assistant Coach

Oregon State University
03.2018 - 11.2021

Oregon State University

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Kesi Ah-Hoy