Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kesia Thomas

CHESTER,PA

Summary

. Expert in strategic leadership and staff development, I excel in fostering program excellence and regulatory compliance. Skilled in administration and effective communication, I drive significant improvements in service delivery and client advocacy. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Director

The LIFE GROUP LLC
01.2023 - Current
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Monitored program performance to identify areas for improvement.
  • Streamlined processes within the residential program, resulting in improved efficiency and a more cohesive team approach.
  • Managed a team of staff members, providing ongoing training, support, and performance evaluations for continuous improvement.
  • Participated in community events to promote services and engage with public.
  • Provided leadership, guidance and support to staff members.
  • Maintained a safe living environment for all residents through consistent adherence to health and safety regulations.

ASSISTANT RESIDENTIAL PROGRAM DIRECTOR

THE LIFE GROUP LLC
09.2022 - 01.2023
  • Enhanced residents'' experiences with personalized care plans tailored to individual needs and preferences.
  • Cultivated a culture of respect, dignity, and inclusivity throughout the residential community.
  • Spearheaded initiatives to address resident feedback, ultimately resulting in improved services and living conditions within the program.
  • Developed strong community partnerships to enhance resources and opportunities available to residents within the program.
  • Collaborated with multidisciplinary teams to ensure comprehensive support was provided for each resident''s unique needs.
  • Coordinated events and activities that promoted social interaction, personal growth, and skill development among residents.
  • Promoted a positive team environment by fostering open communication, collaboration, and professional growth among staff members.
  • Regularly reported on program metrics to senior leadership stakeholders providing insight into successes and areas needing improvement.
  • Maintained a safe living environment for all residents through consistent adherence to health and safety regulations.

ASSOCIATE DIRECTOR OF RESIDENTIAL SERVICES

Holcomb Behavioral Health Systems
10.2019 - 09.2022
  • Led teams of up to 30-40 personnel, supervising daily performance as well as training and improvement plans.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Personal Care Home Administrator

Holcomb Behavioral Health Systems
04.2015 - 10.2019
  • Coordinated interdisciplinary team meetings to discuss individualized resident care plans, fostering collaboration among healthcare professionals.
  • Developed strong partnerships with local healthcare providers to expand access to resources that would benefit our residents.
  • Continuously monitored resident care plans and made adjustments as needed based on changing needs or preferences.
  • Streamlined communication channels among departments within the organization, facilitating more efficient coordination of resident services.
  • Collaborated with outside agencies such as mental health providers or medical specialists to ensure comprehensive support services were available to residents as needed.
  • Improved resident satisfaction by implementing personalized care plans and regular assessments.
  • Ensured compliance with state regulations by maintaining accurate records, conducting audits, and addressing any discrepancies promptly.

Residential Program Coordinator

Holcomb Behavioral Health Systems
05.2012 - 04.2015
  • Led teams of up to 25-30 personnel, supervising daily performance as well as training and improvement plans.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Education

Master of Science - Social Work

Widener University
Chester, PA

Skills

  • Effective leader
  • Administration knowledge
  • Program Leadership
  • Staff Development
  • Regulatory Compliance
  • Strategic leadership
  • Policy Implementation
  • Written and verbal communication
  • Training and mentoring
  • Disability Awareness
  • Client Advocacy

Certification

  • ODP Certified Investigator
  • ODP Quality Management Certification
  • ODP Medication Administration Trainer


Timeline

Program Director

The LIFE GROUP LLC
01.2023 - Current

ASSISTANT RESIDENTIAL PROGRAM DIRECTOR

THE LIFE GROUP LLC
09.2022 - 01.2023

ASSOCIATE DIRECTOR OF RESIDENTIAL SERVICES

Holcomb Behavioral Health Systems
10.2019 - 09.2022

Personal Care Home Administrator

Holcomb Behavioral Health Systems
04.2015 - 10.2019

Residential Program Coordinator

Holcomb Behavioral Health Systems
05.2012 - 04.2015

Master of Science - Social Work

Widener University

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Kesia Thomas