Kesia Trice
Huntingdon,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Bartender
Jimmy Hula's
Clearwater Beach, FL
10.2017 - 03.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Server
First Watch
Largo, FL
05.2020 - 04.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Longhorn Steakhouse
Largo, FL
01.2012 - 09.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Intake Specialist
Suncoast
St Petersburg , FL
01.2014 - 02.2015
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Server/ Bartender
Gators On The Pass
Treasure Island , FL
08.2009 - 10.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Intake Specialist - Internship
The Open Door
Indiana , Pennsylvania
08.2011 - 12.2011
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Completed intake assessment forms and filed clients' charts.
- Performed intake assessment onsite and at county jail.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
Education
Bachelor of Science - Psychology
Indiana University of Pennsylvania
Indiana, PABachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, PASkills
- Adaptability and Flexibility
- Interpersonal Skill Development
- Building Rapport
- Behavior Observation
- Crisis Resolution
- Encouragement and Motivation
- Charting and Clinical Documentation
- Teamwork and Professionalism
Timeline
Server
First Watch
05.2020 - 04.2021
Bartender
Jimmy Hula's
10.2017 - 03.2022
Intake Specialist
Suncoast
01.2014 - 02.2015
Server
Longhorn Steakhouse
01.2012 - 09.2017
Intake Specialist - Internship
The Open Door
08.2011 - 12.2011
Server/ Bartender
Gators On The Pass
08.2009 - 10.2014
Bachelor of Science - Psychology
Indiana University of Pennsylvania
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
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