Medical Office Associate/Insurance Authorizations/Referrals
Penn State Health Medical Group
Harrisburg, PA
05.2023 - Current
Registering individuals for services, including verifying Medicaid eligibility, collecting copays, health plan enrollment, and other third-party insurance confirmations.
Collect necessary authorizations and release of information documents.
Schedule appointments as needed.
Communicate with insurance offices to authorize services.
Coordinates appointments for diagnostic testing. Advises patient of test prep if applicable.
Obtain insurance for authorization.
Obtain and manage clinical records/documents as requested.
Handle insurance claims processing, including verification, submission, and follow up.
Cross trained in all areas of the medical office to be able to assist in all areas of the medical office during absences and workload shifts.
Train new employees on patient referrals, authorizations, follow ups, and scheduling.
DMV Processing Supervisor/Bookkeeper
Plaza Auto Mall
Brooklyn, NY
02.2011 - Current
Resolve customer complaints regarding problems such as payout errors relating to DMV.
Deal with legal Department of DMV documents, which included logging in vehicle inventory, maintain daily logs, bank statements and quality control of company acquisitions using Reynolds & Reynolds, and CDK system software.
Record and reconcile monthly bank statements/journals, account reconciliations and undertakes special projects as assigned.
Updating and maintaining records of expenditures.
Sending out payments for company credit cards.
Responding to vendor invoices.
Ensuring that all payments are made in accordance with company policy.
Ensuring that all payments are sent on time.
Resolving payment discrepancies and disputes on behalf of the company.
Preparing and mailing invoices to customers.
Posting payments to customer accounts.
Organizing and filing deposit receipts as invoices are paid.
Preparing reports on delinquent accounts and customer payment profiles.
Reconciling cash receipts and deposits.
Analyzing financial records for accuracy.
UNIT Clerk/Social Worker Assistant
Rogosin Institute/Methodist Hospital
Brooklyn, NY
12.2012 - 12.2014
Managed patient records verifying that all forms, paperwork, lab work and referrals were properly documented in a Dialysis center. Collecting copays when necessary.
Coordinated patient care with other departments specialist visits and lab orders and prepared discharge paperwork.
Greet and direct patients’ staff and families to appropriate locations.
Coordinate specialist visits, transportation and lab collections for more than 30-unit patients daily.
Acquisition maintenance and return of supplies.
Assisted patients in identifying and obtaining available benefits and social/community services.
Interviewed individuals/family members to document information E.g. medical, social educational, and institutional history to enroll clients into the program.
Completed semi-annual reassessments, quarterlies, and assisted in individual program plans (IPP) meetings with different patients.
Education
BBA -
Capella University
05.2025
HACC
08.2020
Everest Institute
06.2007
High School -
Brooklyn Comp High School
06.1999
Skills
Time Management
Accounts Payables/Account Balancing
Collection acquisitionist
Electronic Claims Submissions
Title correction and reconciliation experienced
Certification
BLS (CPR and AED), 07/2023, 07/2025
Promotions And Accomplishments
Promotion & Transfer to Brooklyn Dodge
Promoted to Lead Wholesaler
DMV Processor
Timeline
Medical Office Associate/Insurance Authorizations/Referrals