Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kesie Pugh

Redwood,MS

Summary

Competitive self-motivated person with experience as a sales supervisor overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, and inquiries and addressing concerns. Outstanding leadership, organizational, and communication skills. Results-oriented individual talented at creating a positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational, and leadership skills. Proven track record of outstanding and top record-breaking sales.

Overview

15
15
years of professional experience

Work History

Sales Supervisor

Lido Labs
01.2021 - 12.2022
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team of 40 agents' productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Mentored junior staff members, fostering professional development and career progression within the organization.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Secretary

Thompson's Warranty Service
01.2015 - 01.2021
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained daily report documents, memos and invoices.
  • Created and updated records and files to maintain document compliance.
  • Maintained electronic filing systems and categorized documents.

Beverage Server

Ameristar Casino
03.2008 - 01.2015
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Maintained a clean and organized work environment, ensuring optimal service for patrons.
  • Collaborated with bartenders and kitchen staff for seamless service during peak hours.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
  • Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
  • Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared hot coffee and tea according to customer requests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Bachelor of Science - Addiction Counseling

Grand Canyon University
Phoenix, AZ
09.2026

Skills

  • Goals and Performance
  • Sales Coaching
  • Training Staff
  • Performance Evaluation
  • Team Leadership
  • Time Management
  • Systems and Software Expertise
  • CRM Software Proficiency
  • Relationship Building
  • Decision Making
  • Motivational Skills
  • Effective Communication
  • Employee Coaching

Accomplishments

The National Society of Collegiate Scholars

Grand Canyon University Chapter

Presidents List

Grand Canyon University

National Honors Society

Currently holding a 4.0 GPA

Timeline

Sales Supervisor

Lido Labs
01.2021 - 12.2022

Secretary

Thompson's Warranty Service
01.2015 - 01.2021

Beverage Server

Ameristar Casino
03.2008 - 01.2015

Bachelor of Science - Addiction Counseling

Grand Canyon University

Similar Profiles

CREATE PROFILE
Kesie Pugh