Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kesletson Clervil

United States

Summary

Dynamic Infrastructure Engineer with a proven track record at Connexions Loyalty Acquisitions LLC, Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Infrastructure Engineer II

Connexions Loyalty Acquisitions LLC
02.2023 - Current
  • Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
  • Provided Tier-2 support to resolve complex issues for clients and maintain high customer satisfaction levels.
  • Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
  • Implemented best practices in change management to minimize disruptions during critical system updates.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Established IT policies and procedures, fostering a culture of security awareness within the organization.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Recent searchesInfrastructure Engineer IiSuggested searchesCashierCustomer Service RepresentativeManagerServerRetaillist TechnicianSenior Information Technology Specialist25B Information Technology SpecialistInformation Technology Support Specialist

Sr. NOC Engineer

Broadstar Communications
08.2020 - 02.2023
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Exceeded SLA standards for response times and problem resolution.
  • Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
  • Ensured smooth data migrations by coordinating with relevant stakeholders and developing comprehensive project plans.
  • Provided authority and direction to the process of developing technically sound operations procedure and policies within the NOC including, documentation, SOPs, MOPs and training guides.
  • Provided technical coaching and development to department leads, senior technicians, engineers, analysts, end users, and other technical and non technical resources in various departments.
  • Established and directed groups of technical resources in the network operations center during critical events.
  • Maintained all Virtualized systems actively daily, ensuring appropriate resource usage, availability, backups and repair as needed. (VMware, Proxmox, Hyper-V, NSX defender, Zen layer Veeam Backup). Deployed new VM’s as needed.
  • Created, configured, and implemented: BGP, VLAN, and OSPF configurations for network routers, switches, and firewalls across a multi-vendor environment.
  • Evaluated network infrastructures for performance, risks, service availability, and disaster contingency planning
  • Responsible for the design and development of client-managed network monitoring systems Windows Server Setup and Management.
  • Performed software installations and upgrades
  • Assisted with future internal growth planning, including development of and maintenance of evolving network architectural diagrams.
  • Responsible for the development documentation and implementation of wider network technical standards

Network Administrator

Promero Inc
03.2019 - 08.2020
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Managed and monitored all aspects of internal & external network services.
  • Provided in depth setup and troubleshooting of Windows, Red Hat, CentOS, Debian servers and PC’s.
  • Created and maintained SOPs for technical procedures that assisted the NOC in faster identification and resolution of network troubles including network topologies and diagrams.
  • Designed, implemented and maintained enterprise systems running on various hardware vendor platforms including DELL EMC, HP Proliant.
  • Evaluate network infrastructures for performance, risks, service availability, and disaster contingency planning.
  • Managed the internal office networks and wifi ensuring proper security and segmentation.
  • Managed via IDRAC and ILO backends to keep track of the health of hardware components running optimally and being replaced as needed.
  • Maintained all Virtualized systems actively daily, ensuring appropriate resource usage, availability, backups and repair as needed. (VMware, Proxmox, Hyper-V). Deployed new VM’s as needed.
  • Provided technical support for onsite and remote hardware.
  • Performed software & hardware components installations and upgrades in computers and servers and • Quickbooks installation, repair and updates.
  • Managed general office IT needs for all departments, including but not limited to: Accounting, call center, field operations, marketing.
  • Setup VPNs and remote access solution for all remote employees ensuring security and optimal performance of all remote equipment.
  • Updated and maintain anti-virus solutions, alerts, user remote access, VPNs.
  • spec and/or build custom PCs and Servers from scratch.
  • Work cross functionally with other team members and groups within the organization on any project where my experience and expertise could provide direction or recommendation.
  • Diagnosed hardware failures and software/OS error codes.
  • Monitored system performance and responded to alerts.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Verified continuity of computer and telephone system services for users.

Windows Server Administrator

The Computer Guyz
02.2018 - 03.2019
  • Evaluated third-party tools and software to determine their suitability for enhancing the efficiency of Windows Server administration tasks.
  • Contributed to cost savings by consolidating servers using virtualization technologies such as Hyper-V and VMware.
  • Reduced downtime with proactive system monitoring and prompt troubleshooting of server issues.
  • Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
  • Implemented automated backup solutions, ensuring data protection and quick recovery in case of emergencies.
  • Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within the team.
  • Optimized resource utilization by analyzing system usage patterns and adjusting hardware allocations accordingly.
  • Proactively monitored system logs for potential problems, allowing for early identification and resolution before impacting productivity.
  • Collaborated with IT team to design and deploy scalable server infrastructures for expanding business needs.
  • Provided expert guidance for the migration of legacy applications to newer Windows Server platforms, minimizing disruption to business operations.
  • Delivered outstanding end-user support by quickly resolving escalated Windows Server-related issues.
  • Increased server efficiency by optimizing Windows Server configurations and implementing timely updates.
  • Ensured compliance with industry regulations by conducting regular audits on server configurations and access controls.
  • Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within the IT team.
  • Ensured smooth business continuity during disaster recovery scenarios through rigorous testing of backup strategies and communication protocols.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Upgraded outdated hardware components in a phased manner, reducing risk while maximizing return on investment.
  • Created patches and solutions to fix bugs in existing applications.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Integrated and updated software products to boost system compatibility.
  • Conducted routine and emergency maintenance of assigned data center equipment.

Technical Support Representative

Teleperformance
08.2017 - 05.2018
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Submitted service tickets for equipment maintenance requests.
  • Documented support interactions for future reference.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Managed high levels of call flow and responded technical support needs.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.

Education

Bachelor of Science - Computer Science

INUKA
Port-au-Prince, Haiti
08-2014

Skills

  • Virtualization technologies
  • Incident management
  • Server hardware troubleshooting
  • System administration
  • Disaster recovery planning
  • Infrastructure automation
  • Linux and unix administration
  • Windows server administration
  • Cloud infrastructure management
  • Performance monitoring and tuning
  • Decision-making skills
  • Technology integration
  • Proposal creation
  • Containerization technologies
  • Network design and implementation
  • Configuration management
  • Forward-thinking mindset
  • Training and mentoring
  • Project oversight
  • Data center operations
  • Storage area network management
  • Compliance
  • Infrastructure development
  • Technical support and assistance
  • Virtual and cloud technologies
  • Cloud services
  • Attention to detail
  • System testing
  • Relationship building
  • IT infrastructure proficiency
  • Microsoft exchange
  • TCP/IP protocol
  • Security management
  • Technical analysis
  • Application administration
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Organizational skills

Certification


  • Cisco Certified Network Associate
  • Microsoft Certified Solutions Expert(MCSE)
  • Microsoft Certified Solutions Associate(MCSA)
  • Microsoft Certified: Azure fundamentals

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Infrastructure Engineer II

Connexions Loyalty Acquisitions LLC
02.2023 - Current

Sr. NOC Engineer

Broadstar Communications
08.2020 - 02.2023

Network Administrator

Promero Inc
03.2019 - 08.2020

Windows Server Administrator

The Computer Guyz
02.2018 - 03.2019

Technical Support Representative

Teleperformance
08.2017 - 05.2018

Bachelor of Science - Computer Science

INUKA

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