Keslie Rand

• Stayed current with latest changes to vendor guidelines, standards and company procedures.
• Reviewed audit and monitoring reports related to consumer and client chargebacks and violations.
• Implemented new value-added service requests across all divisions including Rockport, and REEF. Including retail ticket and packaging requirements, GS1-128 label specs, carton requirements, routing/freight shipment options.
• Prepared documentation and records for upcoming audits and inspections.
• Cultivate and manage functional and long-lasting relationships with internal departments and external customers
• Worked with accounts receivable and finance managers on chargeback claims and negotiations

• Manage $300M portfolio consisting of 500 home infusion healthcare companies for $1B nationwide healthcare distributor
• In first year, reduced portfolio’s DSO (Days Sales Outstanding) from 54 days to 49 days by successfully negotiating and collecting on payment plans.
• Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
• Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
• Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
• Maintained accurate financial records with meticulous attention to detail in data entry and account management.
• Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.

• Recruited, hired, and trained sales associates to maximize revenue generation and drive customer service excellence.

• Managed expenses below budget through use of controlled payroll hours, and compliance of corporate policies and procedures.

• Managed sales and operations ensuring the highest level of customer service throughout the store.

• Played a leadership role in solving problems, making informed decisions, and managing store personnel to achieve maximum results in strengthening brand loyalty.

• Directed sales floor activities ensuring customer service excellence and quick resolution to department level issues.

• Maintained store’s appearance and merchandising with ongoing marketing campaigns.

• Maintained price accuracy of goods and ensured adequate stock levels.

• Responsible for the department’s daily operations inclusive of high-volume customer service, creating displays, and setting, monitoring, and driving sales.

• Implemented new value-added service requests across all divisions including Rockport, Ralph Lauren, and Greg Norman.

• Reviewed vendor guides for new and updated requirements and communicated to DC & factories for appropriate changes and new account set-ups.

• Worked with 3rd party suppliers on customer specific labels and tickets to ensure availability.

• Assisted EDI teams to program and map new customer set-ups, updates, and changes.

• Coordinated and prioritized all VAS projects according to specific timelines.

• Responsible for auditing and approval of tickets and label information with customers prior to production.

• Worked with accounts receivable and finance managers on chargeback claims and negotiations.

• Conducted monthly VAS project planning meetings with EDI and Warehouse management teams to ensure clear communication and resolve any outstanding issues or inquires.

Cultivate and manage functional and long-lasting relationships with internal departments and external customers accuracy/quality