Keslin Auguste
Boynton Beach
Summary
Entry-level IT Support candidate and recent Computer Science graduate with a strong customer service background and hands-on experience in fast-paced environments. Skilled in assisting users, clearly explaining technical concepts, and troubleshooting issues across devices, systems, and workflows. Known for reliability, adaptability, and a strong willingness to learn new technologies. Seeking an IT Help Desk Level 1 role to gain professional experience while delivering excellent end-user support.
Overview
5
5
years of professional experience
Work History
Fulfillment Expert
Target
Delray Beach, FL
03.2024 - Current
- Managed store technology and handheld devices to streamline inventory management and maintain order precision.
- Provided timely assistance to customers regarding product inquiries and issue resolution to enhance overall satisfaction.
- Maintained organized stock locations to ensure efficient inventory tracking and retrieval
- Collaborated with team members during peak operations to ensure uninterrupted service
- Processed and fulfilled online orders efficiently, ensuring timely delivery to customers.
Solutions Advisor
Office Depot Inc
Delray Beach, FL
07.2021 - 01.2024
- Served as a primary point of contact for customers requiring technical assistance with office equipment, printers, computers, and software-related products
- Processed transactions, managed inventory systems, and supported logistics operations
- Delivered consistent, high-quality customer support while handling escalations professionally
- Utilized technology systems to track sales, inventory, and customer interactions
- Assisted customers in selecting products, enhancing overall shopping experience.
Education
High School Diploma -
Boynton Beach Community High School
Bachelor of Science - Computer Science
Florida Atlantic University
Boca Raton, FL12-2025
Associate of Arts - undefined
Palm Beach State College
Lake Worth Beach, FL08-2020
Skills
- Basic Computer Troubleshooting
- Windows OS
- POS & Retail Systems
- Printers, Scanners & Office Equipment
- Copy/Print Services
- Inventory & Device Handling
- Customer & End-User Support
- Task Documentation & Procedures
- Problem Solving
- Attention to Detail
- Team Collaboration
- Time Management
- Mobile Troubleshooting
- DNS
- IP Addressing & Network Configuration
- LAN/WAN Basics
- Network Connectivity Diagnostics
- Jira Service Ticketing System
- Office 365
Timeline
Fulfillment Expert
Target
03.2024 - Current
Solutions Advisor
Office Depot Inc
07.2021 - 01.2024
Bachelor of Science - Computer Science
Florida Atlantic University
Associate of Arts - undefined
Palm Beach State College
High School Diploma -
Boynton Beach Community High School