KESRY PEELER
Wetumka,OK
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Promote culture of efficient service and productivity to help team members meet and exceed business targets. Driven leader with good conflict management and organizational skills. Adept at managing inventory control and maintaining proper stock. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supply Technician
DLA Distribution
09.2024 - Current
- Conducted regular inventory to maintain accurate records and reduce discrepancies in stock levels.
- Participated in continuous improvement initiatives aimed at increasing efficiency within the supply technician role.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Resolved discrepancies between physical stock levels and recorded quantities through diligent research and problem-solving skills.
- Conducted regular cycle counts to maintain accurate inventory data while minimizing disruption to daily operations.
- Improved inventory accuracy by conducting thorough audits and maintaining detailed records.
- Maintained a safe and clean working environment by adhering to company policies and industry best practices, ensuring the well-being of all warehouse personnel.
- Completed physical inventory counts each month.
MEI
DLA Distribution
03.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Identifies, examines, classifies, accepts, rejects material and equipment received. Examines and classifies unusual or specialized material.
- Providing multiple reports to provide evidence of action taken.
- Usage of automated systems to preform the entire receiving process to enter, change,delete, or to prepare multiple discrepancy reports.
- Performs individual packing and repacking a variety of items using any or the range of accepted packing methods.
- Offload and tally
- Ability to work through and complete frustrated/ complicated material in order to receive material.
- Knowledge to research and identify unknown or unmarked material
- Regularly completing well above daily quotas.
Produce Manager
Homeland Grocery
04.2022 - 12.2023
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety
- Analyzed sales data to identity trends in customer purchasing habits, optimizing product selection
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Coordinated with other departments to ensure proper merchandising
- Maintained records of purchases, storage temperatures, deliveries, and invoices
- Conducted weekly inventories to track shrinkage losses
- Ensured compliance with health codes pertaining to sanitation practices
- Reviewed daily sales reports identifying areas where sales are low so corrective action can betaken quickly
- Participated in quarterly inventory counts and conducted inventories.
- Lead by example and took responsibility for all actions drive culture of performance excellence
Sales Associate
Dollar General
01.2022 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Alorica
10.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls. chats and emails to facilitate customer service.
Merchandiser
Driveline Retail
01.2019 - 01.2021
- Organized displays according to company standards and specifications.
- Maintained accurate records of all merchandise transactions including receipts and invoices
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities
- Inspected shipments for quality control purposes prior to stocking shelves or racks
- Provided training and support for new staff members in regard to merchandising operations.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Store Manager
Dollar General
02.2016 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
HIGH SCHOOL DIPLOMA -
AGRA HIGH SCHOOL
05.2008
Skills
- Certified to handle and pack ESDS
- Maintain security clearance
- Quality control
- Shipping and receiving
- Inventory reporting
- Reliability
- Department leadership
- Administration and management
- Inventory counting
- Sales and marketing
- Resource management
- Customer service
Certification
ESDS packing and handling
Timeline
Supply Technician
DLA Distribution
09.2024 - Current
MEI
DLA Distribution
03.2024 - 09.2024
Produce Manager
Homeland Grocery
04.2022 - 12.2023
Sales Associate
Dollar General
01.2022 - 04.2022
Customer Service Representative
Alorica
10.2021 - 01.2022
Merchandiser
Driveline Retail
01.2019 - 01.2021
Store Manager
Dollar General
02.2016 - 11.2019
HIGH SCHOOL DIPLOMA -
AGRA HIGH SCHOOL
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