KESSA WILLIAMS
Aloha
Summary
Talented Director skilled in handling administrative, operational and program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 22 years of experience to new professional challenges with growth-oriented organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Programming Director
New Narrative, Inc.
01.2022 - Current
- Oversees the clinical support team working in community residential treatment programs, to ensure appropriate service delivery and programming. Currently supervises 9 staff & 3 interns.
- Works collaboratively with individual house leadership and residential directors to provide resident centered care and treatment opportunities.
- Develops and delivers trainings to residential staff and at New Hire Orientation.
- Enhances team productivity by implementing efficient programming processes and tools.
- Streamlines project delivery for multiple clients by effectively coordinating cross-functional teams.
- Spearheads strategic planning to align departmental initiatives with organizational goals, ensuring long-term success and sustainability of programming efforts.
- Establishes strong relationships with key external stakeholders to facilitate effective communication and referrals to residential.
- Maintains a positive work environment by promoting collaborative problem-solving and encouraging open communication channels among team members.
- Collaborates with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Develops and recommends policies and procedures for evaluating programs.
- Develops proposals and operational plans within assigned area.
Intake Manager / Lead Intake Coordinator
New Narrative, Inc.
01.2014 - 01.2022
- Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals. Supervised 4 staff.
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Improved communication between departments by developing and implementing a centralized intake management system.
- Enhanced resident experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
- Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Maintained strict compliance with regulatory guidelines, ensuring accurate documentation and reporting of information obtained during the intake process.
- Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services.
- Implemented quality assurance measures to maintain high standards in the collection and processing of client information during the intake phase.
- Conducted regular internal audits to ensure adherence to established policies and procedures within the intake department.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Coordinated seamless handoffs between teams involved in different stages of the service delivery process through clear communication and collaboration.
- Developed and maintained a comprehensive intake manual that served as the go-to resource for all staff involved in the client onboarding process.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
Service Coordinator / Clinician
New Narrative, Inc.
05.2011 - 01.2014
- Provided case management and counseling services for a caseload of 50 participants enrolled in mental health services.
- Completed Mental Health Assessments and Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Developed and led several group therapy groups
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with participant through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Financial Assistant
Pacific University College of Optometry
07.2001 - 05.2011
- Maintained financial records for the college
- Processed accounts receivables and accounts payable
- Supervised the federal work-study program
- Communicated with faculty, staff, administrators, and students regarding financial matters
- Acted as liaison between the college and other departments on campus
- Maintained confidentiality in accordance with FERPA and HIPPA regulations.
- Increased financial accuracy by diligently maintaining and updating financial records.
- Streamlined invoicing processes for improved efficiency and timely payments.
- Collaborated with the accounting team to ensure accurate financial reporting and analysis.
- Assisted in the preparation of monthly financial statements, contributing to a more organized system.
- Improved cash flow management by regularly tracking receivables and payables.
- Ensured compliance with relevant regulations through diligent bookkeeping practices and attention to detail.
- Supported with fiscal closings, budget allocation and daily business operations.
- Reconciled statements and accounts and resolved variances.
Education
Master of Arts - Counseling
George Fox University
Bachelors of Arts - Psychology
Pacific University
Skills
- Program Improvements
- Overseeing Logistics
- Customer Service
- Quality Standards
- Interdepartmental Coordination
Certification
- Licensed Professional Counselor, OBLPT
Timeline
Clinical Programming Director
New Narrative, Inc.
01.2022 - Current
Intake Manager / Lead Intake Coordinator
New Narrative, Inc.
01.2014 - 01.2022
Service Coordinator / Clinician
New Narrative, Inc.
05.2011 - 01.2014
Financial Assistant
Pacific University College of Optometry
07.2001 - 05.2011
Master of Arts - Counseling
George Fox University
Bachelors of Arts - Psychology
Pacific University