Kessel Abraham
Queens,NY
Summary
Experienced in diverse customer service roles within the airline industry, food services, MetroOne services, child care, and labor field. Demonstrated expertise in providing exceptional service and resolving customer inquiries and concerns. Proven ability to adapt quickly to changing environments and effectively communicate with individuals from various backgrounds. Committed to delivering high-quality service and ensuring customer satisfaction in every interaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Laborer
01.2019
- Plant and maintain vegetation through activities such as mulching, fertilizing, watering, mowing and pruning
- Smooth surfaces with sandpaper, brushes and steel wool
- Remove fixtures such as pictures and electric switchovers from walls prior to painting
- Erect scaffolding or ladders to perform tasks above ground level
- Paint surfaces with brushes, spray gun and paint rollers
- Yard maintenance
Bus Operator
ABM Industries
01.2024 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Transit Bus Operator
Mta Bus Company, Nyct Bus
06.2023 - 01.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Baggage Handler
Prosegur
07.2022 - 06.2023
- Assist passengers with their luggage at the ticket counter
- Place luggage on conveyor belts to assist ticketing agent in preparation for screening of luggage
- Transport oversized luggage to appropriate conveyor belt or pick up area
- Remove incoming, oversized luggage from conveyor belt
- Assist passengers with oversized luggage handling
- Report any required maintenance or needed repairs to Manager
- Follow all safety rules
- Observe and report any unsafe or hazardous conditions immediately to the Manager or proper authority
- Perform any other duties as assigned based on Manager’s needs or airline activity
Delivery Driver
Gentle Juice Bar
08.2020 - 06.2022
- Handle efficiently the pre-trip and post-trip inspections of the vehicle before it leaves the company premises
- Maintain complete and appropriate records regarding the dispatches made and invoices generated
- Monitor the stock present in the inventory and communicate with the customers in a professional manner
- Maintain complete records regarding the invoices, production shipped and special instructions regarding shipments
- Look after the loading and unloading of the shipments, assist in the delivery procedures and implement ways to enhance the warehouses
- Handle the customer service complaints and resolve them following the company’s policy in responsible manner
Fast Food Cook/Cashier
Burger King
08.2019 - 08.2020
- Record customers’ orders at drive-thru and counter
- Monitor orders and ensure they arrive in a quick and in an organized manner
- Help in the kitchen whenever is needed
- Execute daily operations of all stations on line following time saving procedures
- Train and manage a team of4 prep-cooks achieving significant improvements in the productivity
- Clean work area and food preparation equipment
- Handle of opening and closing of the establishment
Loss Prevention Officer
Metro One
09.2018 - 11.2018
- Provide daily reports with management, using Microsoft Office and Excel
- Implement policies and regulations
- File incident reports when necessary
- Monitor CCTV camera network to eliminate loss of merchandise
- Assist emergency personnel in the event of an emergency situation
- Perform random searches and investigate suspicious behavior within the company
- Coordinate with management and maintain knowledge on all store activities and merchandise
Security Officer
Allied Universal
08.2016 - 09.2018
- Supervisor/guard manages staff schedules of all shifts
- Implement video surveillance, motion detection to aid in monitoring premises
- Train multiple guards
- Patrol areas to make sure all staff, buildings, belongings and rooms are safe from any sort of harm
- Report all incidents, accidents and medical emergencies to law enforcement
Childcare Provider
Alisa West
06.2007 - 09.2015
- Instruct children in health and personal habits, such as eating, resting and toilet habits
- Help children with homework and schoolwork
- Read to children and teach them simple painting, drawing, handicrafts and song
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
- Regulate children’s rest periods
Insurance Provider
Prime America
06.2015 - 08.2015
- Create lists of potential clients for the sale of insurance policies
- Meet with potential clients and give them detailed information about the features and advantages of policies offered
- Follow-up with customers who have shown interest in buying insurance policies
Education
High School Diploma - undefined
Performing Arts and Technology High School
Brooklyn, NY06.2015
Skills
- Judgment and Decision Making Monitoring Speaking Active Listening Reading Comprehension Writing Critical thinking Leader Hard-worker Work well under pressure Responsible Great hospitality Multitasking
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Wheelchair securement
- Route navigation
Certification
Cdl license
Timeline
Bus Operator
ABM Industries
01.2024 - Current
Transit Bus Operator
Mta Bus Company, Nyct Bus
06.2023 - 01.2024
Baggage Handler
Prosegur
07.2022 - 06.2023
Delivery Driver
Gentle Juice Bar
08.2020 - 06.2022
Fast Food Cook/Cashier
Burger King
08.2019 - 08.2020
Laborer
01.2019
Loss Prevention Officer
Metro One
09.2018 - 11.2018
Security Officer
Allied Universal
08.2016 - 09.2018
Insurance Provider
Prime America
06.2015 - 08.2015
Childcare Provider
Alisa West
06.2007 - 09.2015
High School Diploma - undefined
Performing Arts and Technology High School
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