KESSHA COOPER

As a Patient Services Representative completed accurate and timely data entry. Completed business correspondence, transcription, and data entry. Reported timeliness of data entry progress when working on special projects and escalations.

Completed business correspondence, transcription, and data entry.Reduced errors with meticulous attention to detail and thorough review of documentation. Contributed to the achievement of department goals through consistent high-quality work. Improved data accuracy by implementing quality control measures and verifying entered information.

As a Technical Support Representative I play a crucial role in providing exceptional technical assistance and guidance to customers experiencing technical issues with products or services. With a strong focus on problem-solving and effective communication, I help diagnose and troubleshoot problems, by offering step-by-step solutions, and ensuring customer satisfaction. I record detailed and accurate information about customer interactions, including issues, resolutions, and recommendations, for future reference.

As an Outbound Call Center Representative, I am a results-driven professional with a knack for engaging customers and effectively conveying information. I excel at making outbound calls to prospective or existing clients, promoting products, services, or campaigns, and gathering valuable feedback. My strong communication skills and persuasive abilities allow me to confidently present offerings and address customer inquiries, aiming to meet sales targets and objectives. I am skilled at maintaining accurate call records and notes, tracking customer interactions, and updating databases with relevant information.

As a dedicated and experienced Team Lead, I am passionate about guiding and inspiring teams to achieve their highest potential. My strong interpersonal and communication skills enable me to effectively communicate expectations, provide constructive feedback, and motivate team members to excel. I am adept at delegating tasks, allocating resources, and managing workflows to ensure efficient operations.I am committed to creating a positive and inclusive work environment that encourages growth, skill development, and a sense of ownership among team members.

As a Customer Service Specialist, I provided exceptional support and assistance to customers, ensuring their satisfaction and building lasting relationships with the brand. With a strong focus on delivering top-notch service, I am well-versed in handling inquiries, resolving issues, and addressing customer concerns in a friendly and efficient manner. My excellent communication skills allow me to actively listen to customers, understanding their needs, and offering appropriate solutions. I am adept at navigating complex situations with patience and professionalism, always striving to exceed customer expectations.