Summary
Overview
Work History
Education
Skills
Certification
Timeline
Assessments
Military Service
Generic

Kessiah Taylor

Ankeny

Summary

Prior service supply chain admin specialist (USMC) and Customer representative at Community Choice Credit Union. Is capable of working in teams or independently. High attention to detail and work well under pressure. Prior call experience and direct customer service experience for 6+ years. Has the ability to take direction, be adaptive, problem solve, and lead depending on what is needed at the time.

Experienced with coordinating complex family schedules, managing budgets, and maintaining household operations. Utilizes strong organizational and planning skills to ensure smooth daily activities and efficient resource management. Knowledge of effective communication and conflict resolution, fostering supportive and harmonious family environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Family Manager

Self
09.2021 - Current
  • Managed household operations, ensuring efficient scheduling and task delegation.
  • Developed and implemented family budgets, enhancing financial planning and resource allocation.
  • Coordinated educational activities, fostering engagement and skill development for children.
  • Streamlined meal preparation processes, promoting healthy eating and reducing food waste.
  • Organized family events, improving communication and strengthening relationships within the household.
  • Oversaw daily routines, ensuring consistency in activities and adherence to family goals.
  • Mentored children in time management skills, encouraging independence and responsibility.
  • Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
  • Maintained a clean and organized household for improved efficiency and stress reduction.
  • Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.

Member Service Representative- teller

Community Choice Credit Union
10.2020 - 09.2021
  • Bank teller working with the Phoenix telling system. Helping members have a great time while managing all of their financial needs.

Supply Chain Management Specialist

United States Marine Corps
06.2015 - 05.2019
  • Critical Thinking
  • Problem Solving
  • Process Improvement
  • Building Client Relationships
  • Management
  • Provided leadership, instruction and supervision to 20 personnel.
  • Increased staff cross-training by 50%
  • Increased processing by 20%
  • Communication
  • Effectively managed a diverse workforce, decreasing office disagreements and increasing customer understanding.
  • Increased workplace efficiency by 25%
  • Effectively communicated with clientele all processes and procedures to complete orders and transfers.
  • Administration and Financial Management
  • Analyzed and balanced account of over $100 Million.
  • Facilitated the transfer of over $14 million worth of gear and weaponry.
  • Established efficient and effective filing systems for paperwork and as well as online filing and organization.
  • Monitored over $40 million worth of gear.

Education

Bachelor's degree - Child, Adult, and Family services

Iowa State University
Ames, IA
12.2021

High School Diploma - undefined

East Des Moines High School
01.2014

Skills

  • Logistics
  • Process Improvement
  • Supply Chain
  • Microsoft Office
  • Financial Management
  • Procurement
  • Appointment scheduling
  • Problem-solving
  • Schedule management

Certification

Secret Clearance

Timeline

Family Manager

Self
09.2021 - Current

Member Service Representative- teller

Community Choice Credit Union
10.2020 - 09.2021

Supply Chain Management Specialist

United States Marine Corps
06.2015 - 05.2019

High School Diploma - undefined

East Des Moines High School

Bachelor's degree - Child, Adult, and Family services

Iowa State University

Assessments

  • Attention to Detail — Highly Proficient
  • October 2020
  • Identifying differences in materials, following instructions, and detecting details among distracting information
  • Full results: Highly Proficient
  • Spreadsheets with Microsoft Excel — Familiar
  • Knowledge of various Microsoft Excel features, functions, and formulas
  • Full results: Familiar
  • Typing — Completed
  • Transcribing text using a standard keyboard
  • Full results: Completed
  • Customer Service — Highly Proficient
  • Identifying and resolving common customer issues
  • Verbal Communication — Proficient
  • Speaking clearly, correctly, and concisely
  • Full results: Proficient
  • Call center customer service — Proficient
  • January 2022
  • Demonstrating customer service skills in a call center setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Military Service

  • Branch: Marine Corps
  • Rank: E-4
  • June 2015 to May 2019

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