Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LNGG
Timeline
Generic

Kessler Ardon

ARVERNE

Summary

Bi-lingual Business and Health professional with management and leadership experience -on site and remote. Strong background in Operations, Staffing, Contact Center and Multi-Site Management. Strong customer service skills and adept to working in a fast-paced, high-demand environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Partner

Nursing Personnel Homecare
Brooklyn, NY
01.2020 - 01.2024
  • Main on-call supervisor for all department leaders on Weekends and after hours on Jewish Holidays
  • Provide remote guidance and feedback to managers at all company offices when emergencies arise
  • Generate follow up emails for Chief Operations Officer
  • Meet with with COO to check-in on company locations and review company goals and changes

Operations Manager

Nursing Personnel Homecare
Brooklyn, NY
01.2016 - 01.2020
  • Manage the daily multi-site operations for the Coordination, HHA Management, Visit Verification, Reception and Customer Care departments
  • Develop and implement work-place policies and standards
  • Generate follow up, improvement procedures and KPI tracking
  • Manage vendor relationship with Callmax Solutions for Contact Centers in The Dominican Republic
  • Provide on-going support and coaching to on-call and remote teams
  • Implement emergency preparedness plans
  • Lead communication projects, with the Human Resources and Patient Care departments, to ensure time-sensitive CDC compliance of all paraprofessionals
  • Recruit, interview, on-board and train new patient care personnel to meet in-house, on-call and overseas structure goals
  • Set up, distribute and track on-boarding checklists for new hires from department managers
  • Lead exit interviews and gather data to improve office culture
  • Track daily, weekly, monthly and quarterly performance metrics to align with company goals
  • Ensure employee adherence to company policies and provide direct coaching and disciplinary action as needed
  • Manage vendor communication, contract partnerships and set up workforce investment training for staff

Business Relationship Manager

Allen Healthcare Services
Lindenhurst, NY
01.2015 - 01.2016
  • Managed vendor relations and intake in a team of 3 managers while increasing average daily intake hours by 22%
  • Created new profiles in HHA Exchange by verifying patient demographics, eligibility, contract information, authorization numbers, units, ICD 10 codes, and service codes
  • Negotiated and executed joint efforts with outside product sales teams while representing the company in marketing events at senior centers and table marketing arrangements
  • Communicated with clinical and billing departments to process the resumption of cases, private cases, retroactive billing requests, split billing, case transfers, and sleep studies
  • Expanded a list of assigned contracts and distributors by 30% in a period of 9 months
  • Documented and tracked case denials while providing information to HR for identifying quarterly hiring needs
  • Strengthened relations with NYC distributors with concentration on Westchester, Nassau and Asian accounts
  • Created and managed a monthly contact list of social workers at NYC hospitals to aid the Marketing team's sales efforts and referral goals

Education

BA - Spanish Literature

CUNY, York College
New York, NY

Skills

  • Operations management
  • Organizational development
  • Recruitment and hiring
  • Corporate communications
  • Financial administration
  • Key client relationships
  • Business development
  • Company processes and procedures
  • Customer relationship building
  • Strategic planning

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 25 staff members.
  • Achieved operational efficiency by completing multi-disciplinary tasks with accuracy and efficiency.


Certification

  • Human Resource Management: HR for People Managers COURSERA - University of Minnesota – Carlson School of Management 2020
  • Leadership Development: Situational Leadership Achcare WIO Program 2019
  • Leadership Development: Understanding Your Leadership Style Achcare WIO Program 2019
  • Lean Six Sigma White Belt: Leaders Achcare WIO Program 2018
  • Lean Six Sigma: Tools and Practice Achcare WIO Program 2018

LNGG

Fluent in Spanish

Timeline

Business Partner

Nursing Personnel Homecare
01.2020 - 01.2024

Operations Manager

Nursing Personnel Homecare
01.2016 - 01.2020

Business Relationship Manager

Allen Healthcare Services
01.2015 - 01.2016

BA - Spanish Literature

CUNY, York College

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Kessler Ardon